Citizens Advice
Senior Events and Engagement Officer
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Senior Events and Engagement Officer
Senior Events and Engagement Officer
Salary: £46,375 (plus £3,612 London allowance if applicable)
Closing date: 15/07/2026
Employment type: Permanent
Hours Per Week: full-time
We're looking for a creative Events Lead to join our team and design impactful experiences that bring together our national organisation and the network of local Citizens Advice charities. Through these events, you'll create opportunities for meaningful collaboration, helping colleagues across the service connect, learn from one another and work together to deliver our organisational missions.
As a large and distributed network, events are one of our most important channels for communication, engagement and collective action. In this role, you'll design experiences that strengthen relationships across the service, create space for shared learning and problem-solving, and support the development of a resilient network that can continue to meet the needs of the people who turn to us for help.
About the Role
This is a rare opportunity to take a creative approach to event production. We're looking for someone who can create meaningful event experiences that foster connection, collaboration and shared learning, both in person and online.
You'll lead our diverse events programme and deliver a collaborative events series that centres the voices of our clients and our network of Local Citizens Advice charities.
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This role will see you delivering everything from small workshops to large-scale conferences, so you'll have experience producing events across a range of formats and scales. We're looking for someone who not only excels in event delivery and logistics, but is also a skilled facilitator, capable of designing and leading engaging, participatory experiences that bring people together and create meaningful impact for attendees.
We’re Looking for Someone Who:
- Has experience producing events, from small group sessions to large-scale and complex productions.
- Is confident working autonomously, taking ownership of decisions and bringing creativity, innovation and original thinking to their work.
- Is a skilled facilitator, with experience designing and delivering engaging events that create inclusive and psychologically safe environments where participants feel comfortable sharing, learning and collaborating.
- Understands how to bring people together through creative and engaging experiences that inspire connection, strengthen relationships and create opportunities for shared learning and collective action. This could be someone from an events, arts, community engagement or participation background.
- Is passionate about audience engagement across a range of formats and believes in the power of participatory experiences to drive meaningful change.
- Has a strategic mindset, while also enjoying the practical delivery and execution needed to bring great events to life.
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This role offers significant scope for creativity, ownership and flexibility, with the opportunity to shape how people connect and collaborate across our service and to make a tangible contribution to the work we do.
Please apply with your CV and Cover letter outlining how you meet the below criteria:
- Proven experience in building, managing, and nurturing communities, ideally within the nonprofit, charity, or social impact sectors.
- Significant experience producing events, and able to lead and advise on the engagement approaches.
- Demonstrated experience in planning, organising, and delivering impactful events, from small workshops to large-scale gatherings, both online and in person.
- Seasoned facilitator with experience of applying participatory practice and approaches.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
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