Ipsos
Senior EX Platform Consultant (Employee Experience)
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Job Description
Are you an experienced employee experience consultant with expertise in employee listening platforms such as Qualtrics, Perceptyx, Medallia or Viva Glint?
Do you enjoy helping organisations maximise the value of their listening technology while shaping impactful employee strategies that shape decision making?
Join Ipsos Karian and Box, where you'll work with leading UK and global organisations to design, deliver and optimise employee listening programmes that drive better business and people outcomes.
About The Role
As a Senior EX Platform Advisory Consultant, you'll combine strategic consulting with hands-on platform expertise. You'll advise clients on employee listening programmes, help them maximise the value of their platforms, translate insight into action and build long-term client relationships.
We're platform agnostic and work across Qualtrics, Perceptyx, Medallia, Viva Glint, Peakon, WorkBuzz and other leading employee listening technologies.
What You’ll Be Doing In Practice
Client Advisory and Relationship Management
- Advising clients on the design, implementation and optimisation of employee listening programmes using platforms such as Qualtrics and other leading employee listening technologies.
- Lead and own client relationships with senior stakeholders, with the ability to identify new opportunities and to identify how to expand usage of the platform.
Platform Configuration and Oversight
- Working with multidisciplinary teams (e.g. platform analysts, data engineers) to oversee the configuration of employee listening platforms, including survey design, reporting and platform setup, including integrations.
- Working with platform partners and technical specialists to troubleshoot issues and maximise platform capability.
Research Design and Delivery
- Design questionnaires and listening strategies that generate meaningful insight.
- Partner with analysts and data scientists to translate complex data into clear, actionable recommendations.
- Present insights to executive audiences and contribute to proposals and thought leadership.
About You
You have experience combining employee listening expertise with platform implementation and client advisory work. You're comfortable moving between strategic conversations with senior stakeholders and practical discussions around platform configuration, survey design and programme delivery. You'll probably bring experience in many of the following areas:
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Essential Skills
- Experience configuring an enterprise employee listening platform (such as Qualtrics).
- Experience designing and delivering employee listening or employee research programmes. Experience should ideally involve both single employee listening programmes and more complex/automated programmes utilising HRIS integrations/SSO/API connections.
- Strong client management and consulting skills, with the ability to influence senior stakeholders.
- Good understanding of employee research methods and data interpretation.
- Excellent written and verbal communication skills.
- Collaborative, self-starting and resilient — able to lead diverse teams and work effectively across internal stakeholders.
- Comfortable using AI tools to improve efficiency and delivery.
Desirable Skills
- Experience with other platforms such as Medallia, Perceptyx, Viva Glint or Peakon.
- Experience contributing to business development, proposals or pitches.
- Experience collaborating with multidisciplinary teams including analysts, data scientists, project managers and designers.
- Experience in interpreting the results of advanced analytical techniques such as segmentation or driver analysis.
- Experience contributing to proposals, pitches and business development.
Benefits
We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities.
We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.
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About Us
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!
About The Team
At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.
From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.
Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.
So, while our work is powered by insights and driven by technology, it’s always all about people
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