• Result Processing & Reporting

  • Collate and analyse examiners’ marking, resolve anomalies, and prepare statistics for the Board of Examiners and Mitigating Circumstances panels within deadlines.
  • Ensure learner results, transcripts, and sensitive information are released securely and accurately per agreed timelines.

• Process Improvement & Risk Mitigation

  • Audit assessment systems, platforms, and procedures, proposing enhancements to mitigate errors and enhance efficiency.
  • Oversee system development, testing, and deployment to maintain operational readiness across exam platforms.

Essential Requirements

Knowledge & Experience Needed

• Strong customer care skills, with an understanding of confidentiality and discretion (including sensitive/diplomatic handling of information).
• Ability to work independently and collaboratively, adapting to demands flexibly.
• High accuracy, resilience under pressure, and the mental capacity to bulk process data efficiently.
• Organisational skills to meet tight deadlines and manage high-volume workloads.
• Clear and effective communication (both written and verbal) at all organisational levels.

(No prior education or professional actuarial background required.)

Decision-Making & Complexity

• Collaborate with 1st-line support and invigilators to make real-time decisions during exams, optimising marking teams dynamically.
• Analyse core assessment processes and propose systematic improvements based on data, GDPR compliance, and emerging needs.
• Prioritise tasks independently, using critical judgement to resolve queries and escalate issues as required.
• Translate complex data and queries into accessible insights for stakeholders at all levels, ensuring timely delivery of results and information.

Note: The IFoA’s assessment processes are high-profile, with accountability extending to bodies such as the Financial Reporting Council (FRC) and employer communities.

Additional Role Dimensions

Scale & Scope

• IFoA assessments involve >15,000 learners annually, with 26 biannual exams + 3 flexible assessments. Accuracy in scheduling and platform adjustments is paramount.
• Work involves >400 external examiners and markers; close liaison is essential.
• Data integrity sits across internal and external platforms, requiring collaboration with suppliers.

Travel & Flexibility

• Weekly travel to Oxford hub (mandatory).
• Approx. 2 visits per year to other locations (possible overnight stays).
• Seasonal out-of-hours support during examination periods (~6 weeks biannually) to manage candidate and system needs.

Desirable Qualifications

• Experience in professional bodies or higher education environments.
• A record of continuous professional development.
• Involvement in volunteer-driven initiatives.

Support for Applicants

Accessibility

The IFoA supports a diverse workforce and is committed to reasonable adjustments. If you require:

• Alternative applications formats
• Support to fully participate in hiring processes

Please contact: HRsupport@actuaries.org.uk All adjustments will remain confidential and will not affect your application outcome.

Diversity, Equity & Inclusion (DEI)

The IFoA fosters a culture of belonging, celebrating diversity in thought, experience, and identity beyond protected characteristics. All candidates are judged on merit, and we warmly encourage applications from underrepresented groups. For details on our DEI strategy, visit [link to IFoA’s DEI page].

Should you have relevant experience or passion but do not meet all criteria, we encourage you to apply—we are keen to hear from diverse voices.

© Institute and Faculty of Actuaries | Further information about culture and values