How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Senior Facilities Manager
Senior Facilities Manager – UK
Location: Canary Wharf, London, UK (with responsibility for London HQ, London office, Glasgow and Manchester offices)
Role Purpose
An exciting opportunity has arisen for an experienced and customer-focused Senior Facilities Manager to oversee our Integrated Facilities Management contract across multiple key sites. The Senior Facilities Manager will have responsibility for the London Head Quarters, a further London office, a Manchester office, and a Glasgow office, working closely with a team across all 4 sites to ensure JLL IFM contract delivery is achieved.
The Senior Facilities Manager is responsible for assisting in all aspects of client and tenant satisfaction, contract delivery, management of all hard and soft services, overseeing and supporting project works, financial management, and leading the JLL team which includes Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads, and Workplace Ambassadors.
What This Job Involves
Client Service & Relationship Management
- Promote a high level of satisfaction among client users by promptly responding to their service requirements
- Develop close working relationships with Client Key Stakeholders, Landlord, Managing Agents, and all FM vendors to ensure they fully understand the Client culture and become partners in delivering a high-quality service
- Act as the main point of contact for all campus-related activity, office/building openings, and building issues including out-of-hours escalations
- Ensure the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience
Leadership & Team Management
- Demonstrate leadership, give direction, and mentor the JLL team on-site to promote engagement and excellence in customer service and delivery
- Lead and manage a team including Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads, and Workplace Ambassadors across the London Head Quarters, London office, Manchester office, and Glasgow office
- Hire, attract, and retain a team of top-talented employees and ensure company standards are met
- Support team members' development through objectives and goal setting
Technical & Compliance Management
- Oversee day-to-day site management activities including site functionality, escalation management, planning, and client satisfaction across all four locations
- Ensure compliance with JLL and client best practice, policies, and procedures including statutory compliance, Quality, and EHS compliance
- Manage Building Management Systems and create and manage Preventative Planned Maintenance (PPM) schedules
- Monitor PPM schedules, Operation and Maintenance Manuals, warranties, Task System, and Asset & Life Cycle Registers
- Work with the technical team to ensure collection and monitoring of all technical documentation
- Ensure knowledge of in-country requirements related to building regulations, H&S, contractors, and statutory regulations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Vendor & Service Delivery Management
- Manage key vendor relationships to ensure delivery of services aligned to the statement of work and compliance with key deliverables
- Engage with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements
- Deliver or delegate service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
- Monitor and ensure office housekeeping and cleanliness is delivered to the highest standards and that soft services functions are delivered in a timely, efficient, and customer-oriented fashion
Financial Management
- Proactively manage spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices, budgets as required
- Manage budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
- Identify cost savings and cost avoidance opportunities
Project & Crisis Management
- Act as the go-to person in relation to all facilities/project/fit out/crisis management activities on-site ensuring timely solutions and identification and removal of potential roadblocks
- Ensure timely project solutions are made, risks are identified, and lessons learned, documented, and shared
- Oversee and support project works across all locations
Health & Safety
- Responsible for Health & Safety during events, including contractor supervision, reviewing of H&S documentation, and working closely with the Health & Safety Manager
- Work in accordance with health and safety measures and promote best practice amongst colleagues, contractors, and vendors at all times
- Conduct audits to ensure office housekeeping and cleanliness is delivered to the highest standard
Continuous Improvement & Innovation
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering, and other ideas that provide service delivery efficiencies
- Drive client-specific initiatives such as technology rollouts, benchmarking, best practices
- Support account initiatives such as user experience programs, JLL system rollouts, regional training programs/workshops, and others as appropriate
- Work as part of the account sustainability network to deliver projects, innovations, and best practice
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Communication
- Communicate efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
- Act as an ambassador of the JLL team
Essential Experience
Required Skills and Experience
- Established background in facilities management and a proven track record in delivering combined hard and soft services
- Experienced in the management of total FM services, preferably with some project management experience
- Demonstrated experience of managing supply partners
- Experience delivering combined services facilities management contract in a client site
- Experience managing a team and people management skills
- Experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
Technical Skills
- Advanced in Microsoft Office (Excel, Word, and Outlook)
- Proficient with Word and Excel and have a keen interest in technology
- Experience in using AutoCAD would be an advantage
Financial & Analytical Skills
- Experienced in financial management and budgeting while identifying cost savings/avoidance
Personal Attributes
- Able to build and maintain strong client relationships
- Excellent communicator including presentation and negotiation skills
- High attention to detail
- Able to manage multiple projects and priorities
- Able to network at all levels within the organization
- Flexible and adaptable to changing business requirements
- Able to display initiative, confidence, and professionalism in all dealings
- Can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service-focused approach
- Driven to meet deadlines, manage time effectively, and work in a pressurized fast-paced environment
- Open and have good communication skills
- Strive for excellence and share ideas for improvement
- Keep up to date with industry trends and have direct experience or an interest in customer service
Education
- Degree qualified, preferably in property, facilities operations, or engineering, or equivalent time on-site experience in facilities management
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Facilities Management
Client Service
Team Management
Technical Skills
Financial Management
Project Management
Crisis Management
Health & Safety
Communication
Vendor Management
Budgeting
Problem Solving
Leadership
Customer Service
Attention to Detail
Microsoft Office
Location