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Senior Facilities Manager
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Senior Facilities Manager – UK
Location: Canary Wharf, London, UK (with responsibility for London HQ, London office, Glasgow, and Manchester offices)
Role Purpose
An exciting opportunity has arisen for an experienced and customer-focused Senior Facilities Manager to oversee our Integrated Facilities Management contract across multiple key sites. The Senior Facilities Manager will have responsibility for the London Head Quarters, a further London office, a Manchester office, and a Glasgow office, working closely with a team across all 4 sites to ensure JLL IFM contract delivery is achieved.
The Senior Facilities Manager is responsible for assisting in all aspects of client and tenant satisfaction, contract delivery, management of all hard and soft services, overseeing and supporting project works, financial management, and leading the JLL team which includes Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads, and Workplace Ambassadors.
What This Job Involves
Client Service & Relationship Management
- Promote a high level of satisfaction among client users by promptly responding to their service requirements
- Develop close working relationships with Client Key Stakeholders, Landlord, Managing Agents, and all FM vendors to ensure they fully understand the Client culture and become partners in delivering a high-quality service
- Act as the main point of contact for all campus-related activity, office/building openings, and building issues including out-of-hours escalations
- Ensure the whole FM delivery team works with a constant focus on delivering exceptional client and customer experience
Leadership & Team Management
- Demonstrate leadership, give direction, and mentor the JLL team on-site to promote engagement and excellence in customer service and delivery
- Lead and manage a team including Assistant Facilities Managers, Facilities Coordinators, Senior Workplace Ambassador Leads, and Workplace Ambassadors across the London Head Quarters, London office, Manchester office, and Glasgow office
- Hire, attract, and retain a team of top-talented employees and ensure company standards are met
- Support team members' development through objectives and goal setting
Technical & Compliance Management
- Oversee day-to-day site management activities including site functionality, escalation management, planning, and client satisfaction across all four locations
- Ensure compliance with JLL and client best practice, policies, and procedures including statutory compliance, Quality, and EHS compliance
- Manage Building Management Systems and create and manage Preventative Planned Maintenance (PPM) schedules
- Monitor PPM schedules, Operation and Maintenance Manuals, warranties, Task System, and Asset & Life Cycle Registers
- Work with the technical team to ensure collection and monitoring of all technical documentation
- Ensure knowledge of in-country requirements related to building regulations, H&S, contractors, and statutory regulations
Vendor & Service Delivery Management
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- Manage key vendor relationships to ensure delivery of services aligned with the statement of work and compliance with key deliverables
- Engage with key vendors at management level to drive service delivery against agreed key performance indicators and service level agreements
- Deliver or delegate service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements
- Monitor and ensure office housekeeping and cleanliness are delivered to the highest standards and that soft services functions are delivered in a timely, efficient, and customer-oriented fashion
Financial Management
- Proactively manage spend and budget locally in line with JLL policies and procedures including the processing of PO's, invoices, budgets as required
- Manage budget and spend ensuring alignment with JLL and Client policies and procedure, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, local taxes as applicable to the site
- Identify cost savings and cost avoidance opportunities
Project & Crisis Management
- Act as the go-to person in relation to all facilities/project/fit-out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
- Ensure timely project solutions are made, risks are identified, and lessons learned, documented, and shared
- Oversee and support project works across all locations
Health & Safety
- Responsible for Health & Safety during events, including contractor supervision, reviewing H&S documentation, and working closely with the Health & Safety Manager
- Work in accordance with health and safety measures and promote best practice amongst colleagues, contractors, and vendors at all times
- Conduct audits to ensure office housekeeping and cleanliness are delivered to the highest standard
Continuous Improvement & Innovation
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices at the IFM platform level including new tools, process re-engineering, and other ideas that provide service delivery efficiencies
- Drive client-specific initiatives such as technology rollouts, benchmarking, best practices
- Support account initiatives such as user experience programmes, JLL system rollouts, regional training programmes/workshops, and others as appropriate
- Work as part of the account sustainability network to deliver projects, innovations, and best practice
Communication
- Communicate efficiently to keep the Client and management team informed of any elevated risks or events, as necessary
- Act as an ambassador of the JLL team
Required Skills and Experience
Essential Experience
- Established background in facilities management and a proven track record in delivering combined hard and soft services
- Experienced in the management of total FM services, preferably with some project management experience
- Demonstrated experience of managing supply partners
- Experience delivering a combined services facilities management contract in a client site
- Experience managing a team and people management skills
- Experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
Technical Skills
- Advanced in Microsoft Office (Excel, Word, and Outlook)
- Proficient with Word and Excel and have a keen interest in technology
- Experience in using AutoCAD would be an advantage
Financial & Analytical Skills
- Experienced in financial management and budgeting while identifying cost savings/avoidance
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Personal Attributes
- Able to build and maintain strong client relationships
- Excellent communicator including presentation and negotiation skills
- High attention to detail
- Able to manage multiple projects and priorities
- Able to network at all levels within the organization
- Flexible and adaptable to changing business requirements
- Able to display initiative, confidence, and professionalism in all dealings
- Can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service-focused approach
- Driven to meet deadlines, manage time effectively, and work in a pressurized fast-paced environment
- Open and have good communication skills
- Strive for excellence and share ideas for improvement
- Keep up to date with industry trends and have direct experience or an interest in customer service
Education
- Degree qualified, preferably in property, facilities operations, or engineering, or equivalent time on-site experience in facilities management
Location
On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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At JLL, we give you the opportunity, knowledge, and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy
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