Dragos
Senior Field Operations Engineer
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Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization—running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.
We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role
Our Customer Experience team is seeking a Senior Field Operations Engineer to support the planning, deployment, and optimization of the Dragos Platform within customer industrial environments. In this role, you’ll work hands-on in the field and remotely to implement and support solutions across power plants, refineries, substations, and other critical infrastructure environments.
You will:
- Take ownership of deployments of moderate complexity while collaborating with senior engineers on more advanced architectures.
- Deepen your ICS/OT cybersecurity expertise.
- Make a measurable impact on customer security posture.
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Responsibilities
- Serve as a technical resource for customers, supporting effective adoption and use of the Dragos Platform within ICS/OT environments.
- Lead standard and moderately complex platform deployments, both onsite and remotely, partnering with customers to:
- Validate network architecture.
- Plan sensor placement.
- Execute deployments.
- Troubleshoot issues related to:
- Platform functionality.
- Networking and infrastructure.
- Integration challenges.
- Perform upgrades, patching, and configuration changes, while escalating highly complex issues as needed.
- Collaborate closely with:
- Intelligence.
- Services.
- Engineering.
- Customer Experience teams on investigations and technical initiatives.
- Contribute to continuous improvement by:
- Refining deployment methodologies.
- Updating and documenting operational best practices.
- Ensuring clear, accurate technical documentation for customers and internal teams.
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Qualifications
- 3–5 years of experience in:
- Industrial engineering (e.g., controls engineer).
- IT.
- Networking.
- Cybersecurity.
- Working knowledge of ICS/OT environments and industry protocols.
- Strong understanding of:
- Networking fundamentals (IP networking, OSI model, Purdue model).
- Proficient in Linux command-line; familiarity with scripting (Python or Shell) preferred.
- Experience supporting:
- On-premise solutions.
- Cloud-based enterprise systems.
- Exposure to SIEM technologies and Elasticsearch preferred.
- Strong analytical and problem-solving skills.
- Willingness to travel up to 25% of the time.
Compensation
- Salary: £67,000
- Competitive equity package
- Comprehensive benefits plan
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Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.
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