IMSERV
Senior Field Operations Manager
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Senior Field Operations Manager
Senior Field Delivery Manager – Scotland
Purpose of the Role
Lead and inspire a team of Field Technicians and Site Visiting Administrators (SVAs) responsible for installing, maintaining, and monitoring meter and data logging equipment. Deliver exceptional customer outcomes by managing daily operations and shaping the future strategy within your area.
- Support the UK Delivery Manager with daily tasks and stand in during their absence
- Offer expert guidance and ensure consistent operations for Field Delivery Managers
- Champion compliance, new initiatives, and ongoing improvement across the field
Company Overview
IMSERV is a leading UK provider of data collection and energy metering services, known for award-winning solutions and setting industry standards. Providing specialist metering for:
- Electricity
- Gas
- Water
Supplemented with reliable energy data collection. Our intuitive online platform makes analysis and reporting effortless.
Main Responsibilities
Operational Leadership
- Lead the field team, ensuring safety, efficiency, and compliance
- Hit KPIs, reduce aborted work, and support growth targets
- Motivate and develop colleagues, manage resources and budgets, and ensure operational consistency
- Support Field Delivery Managers with:
- Policies & compliance
- Embedding of new initiatives
- Represent IMSERV at workshops and field projects
Service Delivery Excellence
- Drive team performance and meet KPIs
- Improve productivity and customer experience
- Use data-driven insights to enhance results
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Safety & Compliance
- Promote a safety-first culture
- Ensure compliance through rigorous audits
- Share best practices across the team
People Management
- Lead and mentor Field Technicians
- Support their professional development
- Guide Field Delivery Managers
Financial Responsibility
- Oversee staffing and forecasting requirements
- Monitor costs
- Drive operational efficiency
Customer Centric Outcomes
- Deliver outstanding service
- Proactively resolve issues
- Embed best practices for long-term customer satisfaction
Incident Management
- Lead thorough investigations of incidents
- Implement corrective actions
- Maintain accurate incident records
Growth & Engagement
- Build strong relationships with customers
- Understand and anticipate customer needs
- Identify growth opportunities
- Contribute to strategic initiatives
Talent Development
- Oversee hiring and training programs
- Ensure compliance with company policies
Person Specification
Desirable Qualifications & Skills
- IOSH Level 2 qualification
- NEBOSH General Certificate
- City & Guilds Level 3 in engineering
Essential Requirements
- Proven team management experience
- Strong understanding of UK utilities sector
- Expert knowledge of the metering industry
- Commercial and financial awareness
- Familiarity with health and safety and quality management systems
- Experience in field-based operational leadership
- Demonstrated field project management skills
- Proven record in similar roles, particularly in:
- People management within a field environment
- Health & Safety management in Field Service
- Valid UK driving licence
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Company Benefits
- 28 days annual leave + UK Bank Holidays
- Annual leave Buy & Sell scheme
- Enhanced pension contributions
- Up to 10% annual bonus
- Life Assurance (up to 6x base salary*)
- Simply Health (comprehensive healthcare plan – upgrades available)
- Regular office and social events
- Retailer discounts platform
- Employee Assistance Programme (EAP)
- Wellbeing Centre
- Car salary sacrifice scheme* (Eligibility & conditions apply)
- Reward & Recognition programs
*(Terms apply)
Our greatest asset is the talent and dedication of our people. We prioritise their happiness, fulfillment, and growth, fostering a culture of collaboration and customer obsession. IMSERV is proud of being the UK’s leading and fastest-growing energy data collection and meter operations provider.
We champion diversity and inclusion at every level. As we scale, we actively embed equality, diversity, and inclusion into our business and recruitment practices, ensuring every team member’s contribution drives innovation and success.
These core values drive the partnerships our customers cherish.
(Applications may close early if the right candidate is identified.)
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