James Adams
Senior Field Technician
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Senior IT Field Engineer | Global IT Services | Career Progression
Location: Glasgow (Field-Based)--Full UK Driving Licence Required
Must be eligible for UK Security Clearance
Salary: £28,000 + Excellent Benefits
Are you an experienced IT Field Engineer or Senior Desktop Support Engineer looking for your next challenge?
I'm working with a global leader in IT Services that is continuing to invest in its UK engineering teams. They're looking for a customer-focused Senior IT Field Engineer to provide high-quality onsite support across multiple customer locations throughout the Glasgow region.
This is an excellent opportunity for someone who enjoys working in varied environments, solving technical issues firsthand, and building relationships with end users. No two days are the same, and you'll be joining a business renowned for investing in its people, offering structured training, industry certifications and genuine long-term career progression.
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What you'll be doing:
- ✔ Delivering onsite deskside support across multiple customer sites
- ✔ Diagnosing and resolving hardware, software and peripheral issues within agreed SLAs
- ✔ Installing, configuring and supporting Windows laptops and desktops
- ✔ Supporting Microsoft Windows 10 & 11 environments
- ✔ Managing user accounts, permissions and group memberships within Active Directory
- ✔ Supporting Microsoft 365 applications including Outlook, Teams and Office
- ✔ Imaging, building and deploying end-user devices
- ✔ Supporting printers, multifunction devices and print management solutions
- ✔ Configuring and troubleshooting mobile devices, tablets and smartphones (iOS & Android)
- ✔ Providing support for IP telephony, VoIP handsets and conferencing equipment
- ✔ Performing hardware break/fix including laptops, desktops, monitors and associated peripherals
- ✔ Managing device swaps, refreshes, rollouts and technology deployments
- ✔ Logging, updating and resolving incidents through ITSM ticketing systems
- ✔ Escalating complex infrastructure issues to specialist resolver groups where required
- ✔ Delivering an outstanding customer experience while representing a globally recognised IT Services brand
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What we're looking for:
Strong experience in an IT Field Engineer, Deskside Support or Desktop Support role. Solid hardware break/fix troubleshooting experience across a wide range of end-user devices
Experience supporting:
- Windows 10 & 11
- Microsoft 365
- Active Directory
- Laptops & desktops
- Printers & multifunction devices
- Mobile phones & tablets
- IP Telephony / VoIP
- Network connectivity basics (LAN/Wi-Fi)
- Device imaging and deployments
Additional requirements:
- Excellent communication and customer service skills
- Comfortable travelling between customer sites throughout the Glasgow area
- Full UK Driving Licence
- Eligible to obtain UK Security Clearance
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