Senior Finance and Operations Officer

We are especially interested in people who share our values—empathy, understanding and respect—and who are motivated to use remembrance and education to challenge prejudice and help build a more compassionate future.

Please note we are not in a position to sponsor visas so applicants should already hold a right to work in the UK. Applicants should also reside in the UK.

Job Description and Person Specification

Reporting to: Chief Operating Officer

Direct reports: None

Location: Vauxhall, Central London

Salary: £36,425 - £40,824 per annum (we may consider higher for exceptional candidates)

Salary scale: 23-28

Contract type: Permanent

Annual leave: 25 days per annum (increase by 2 days after two years’ service up to maximum of 5 additional days after 5 years of service)

Hours: 35 hours per week full-time

Office hours are 9am – 5pm Monday to Friday (with some flexibility including working from home)

Core working hours/day are 10am – 4pm - Tuesday to Thursday (with some flexibility including working from home)

Occasional hours outside of these will be necessary for which TOIL will be granted. You will be expected in the office a minimum of 3 days per week for the full-time role, rising to 4 days per week during the HMD period.

Job purpose and role

The Senior Finance and Operations Officer plays a key role in supporting the financial health and operational effectiveness of the charity. Reporting to the Chief Operating Officer, this role is responsible for day-to-day financial management, compliance, and operational support, ensuring the smooth running of internal systems that underpin the organisation’s mission.

The postholder will be responsible for maintaining accurate financial records, processing income and expenditure, supporting monthly reconciliations, and contributing to the preparation of management accounts and annual audits. They will assist in developing budgets and forecasts, monitor financial performance against targets, and ensure that financial procedures are followed in line with charity sector regulations and internal controls.

In addition to finance, the Senior Finance and Operations Officer will support operational areas including HR administration, procurement, IT coordination, IT support, systems development and governance processes. They will work closely with teams across the organisation to ensure efficient and effective support services, contributing to a high-performing and well-governed charity.

This role requires strong numeracy, attention to detail, and the ability to manage multiple priorities. The successful candidate will be a collaborative team player with a proactive approach, capable of working independently while providing high-quality support across functions.

Main Responsibilities

• Undertaking day-to-day book-keeping function (eg bank reconciliations, checking and setting up payment runs)
• Supporting the COO with financial and fundraising matters
• Be the organisational IT and systems lead (eg provide hands-on support with IT, software platforms, manage relationships with external suppliers)
• Responsible for maintaining, developing and updating the charity’s CRM database (Salesforce) to ensure accurate, secure, and accessible supporter and donor information for effective engagement
• Provide recruitment support to managers (eg monitor recruitment inbox, coordinate interviews)
• To play a key role in the Operations Team and assist with general enquiries where needed

General

• Undertake any other duties which may reasonably be requested
• Provide support and cover of duties across the wider team where necessary
• Work as part of the HMDT team to realise the charitable aims and Holocaust Memorial Day Trust organisational strategic plan

Person Specification

Essential

• Strong experience with day-to-day finance management and systems including Xero
• Strong experience in working with a CRM database (ideally including Salesforce)
• Strong experience with MS 365, Office, Word and Excel
• Ability to multi-task and prioritise effectively
• Strong attention to detail
• Strong understanding of handling sensitive and confidential information including GDPR compliance
• Ability to work sensitively with stakeholders
• Ability to work independently and as part of a team
• An interest in and commitment to the values of HMDT
• Understanding of and commitment to diversity and inclusion

Desirable

• Experience of charity finance and regulations
• Experience of HR and general admin support
• Experience of LLM AI usage (ChatGPT, Claude etc)

Personal Qualities

• Energetic with a pro-active approach, who brings new ideas to the team
• Well organised, with a common-sense approach, and willingness to learn
• Sensitive and thoughtful when working with complex historical content
• Strong team player with good interpersonal skills
• Available to travel and attend off site events from time to time

Why Join Us

• Play a central role in the financial health and smooth running of an organisation with national impact
• Support work seen by millions across the UK each year
• Be part of a moment that brings the nation together each year to shape a better future built on compassion, empathy and respect
• Develop your skills across finance, operations, HR and IT in a varied role
• Join a supportive, mission-driven team

This job description is intended as a guide to the main responsibilities of the role, not as an exhaustive list of duties and tasks. HMDT examines and updates job descriptions periodically to ensure they relate to the role being performed.

All staff are required to support key activities such as attending HMD events therefore using annual leave in peak periods may be restricted.

Please send your CV and cover letter to recruitment@hmd.org.uk. Please note we will only accept applications by email.

Thank you for your interest in the Holocaust Memorial Day Trust.