Senior Financial Difficulties Specialist

About you: -

Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottingham’s procedures, legislation and regulatory requirements Proven experience managing complex, customer-facing situations with confidence and professionalism Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors Expertise in supporting and managing vulnerable customers Background within Financial Services Excellent communication, organisation and stakeholder management skills Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems Solid and up-to-date knowledge of MCOB

Reward & Benefits - A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers. A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint. We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us: - Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.