Best Practice Network
Senior First Day of Learning Coordinator
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About Us
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.
We're a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE's 'Golden Thread' (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.
We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
Role Overview
The Senior FDOL Coordinator is responsible for delivering and coordinating the First Day of Learning (FDoL) across various apprenticeship programmes at Best Practice Network.
The role ensures learners receive an engaging, supportive, and compliant start to their programme, helping to drive learner engagement, attendance, and successful progression to their allocated tutor.
The role combines virtual facilitation, learner support, operational coordination, and data management, while contributing to the continuous improvement of onboarding processes and learner experience.
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Key Responsibilities
- Deliver engaging virtual FDoL sessions across all apprenticeship programmes and levels.
- Facilitate induction activities including programme expectations, safeguarding, wellbeing, goal setting, and platform navigation.
- Coordinate learner groups, schedules, and cohort allocations using internal systems.
- Monitor attendance, learner engagement, survey completion, and outstanding actions.
- Manage learner communications including invitations, reminders, joining instructions, and follow-ups.
- Support learners with programme queries, system access, and digital platforms.
- Maintain accurate learner records across CRM, LMS, and booking systems.
- Ensure induction activity meets funding, compliance, and audit requirements.
- Produce and maintain reports relating to onboarding activity, learner engagement, and feedback trends.
- Gather, review, and analyse learner and stakeholder feedback to identify improvements and adapt delivery, resources, and processes where required.
- Work collaboratively with enrolment, curriculum, compliance, and tutoring teams to support a seamless learner journey.
- Maintain and improve induction resources, learner communications, and processes.
- Support wider administrative and operational activity across apprenticeship teams during busy periods.
Desirable Skills & Experience
- Experience delivering training, onboarding, or learner engagement sessions.
- Strong facilitation, communication, and organisational skills.
- Experience creating learner resources or supporting process improvements.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and confidence working with data and digital systems.
- Experience using digital systems e.g. ticketing systems, CRMs, ePortfolios
- Experience within apprenticeships, further education, or training environments.
- Understanding of apprenticeship funding rules and compliance requirements.
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Personal Attributes
- Learner-focused with a commitment to delivering a high-quality experience.
- Proactive, organised, and solutions-focused.
- Confident working independently and collaboratively.
- Professional, adaptable, and calm under pressure.
- Committed to continuous improvement and team success.
Our Benefits
- 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays
- Health Cash Plan, once you've passed probation, which includes access to a private GP
- From day 1, free life insurance covering up to x4 your salary
- We'll both add money into your pension pot after 3 months
- Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn
- Learning and development opportunities
- Volunteer days - 3 paid volunteer days a year, with 2 dedicated to Education
By joining us, you will become part of a community that is dedicated to transforming lives and sustaining communities, where your voice is heard, your ideas are valued, and your individuality is celebrated. Together, we will continue to advance our passion for education and build brighter futures for all.
Employment offers are subject to satisfactory vetting checks. These checks will be run in line with the latest guidance and legislation. You will need to already have the right to work in the UK, as we are not able to offer any sponsorship(s) for visa applicants.
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