JD Group Plc
Senior Floor Manager
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Senior Floor Manager
Senior Floor Manager – JD Sports Flagship Store
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, operating across multiple global markets from its UK headquarters.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, became a FTSE100 company in 2019, and continues to expand its reach both domestically and internationally. Here, we strive to become the leading global omnichannel retailer in sports and outdoor sectors.
If you share our commitment to being a people-led, innovative, and customer-focused organisation while delivering operational excellence, this role is for you.
Role Overview
As a Senior Floor Manager in a JD Sports flagship store, you’ll drive commercial success by leading a high-performing team. You’ll set the standard for a premium JD experience, ensuring:
- Motivated frontline staff delivering exceptional customer service
- Consistent operations that align with our high standards
- Breakthrough commercial results through merchandising, stock management, and sales leadership
This is a hands-on leadership role requiring confidence, commercial acumen, and the ability to elevate team performance under pressure.
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Key Responsibilities
- Execute the JD standard of service daily, ensuring a superior customer experience
- Maximise sales and profitability through:
- Smart merchandising and stock management
- Effective team motivation and performance coaching
- Own the store’s core KPIs, ensuring sustained growth
- Manage day-to-day operations, including:
- Store opening and closing routines
- Cash handling, audit compliance, and stock accuracy -Identify cost-saving opportunities and operational efficiencies
Build, grow, and empower a high-performing team through recruitment, training, and coaching.
Skills & Experience Required
- Proven supervisory or management experience in a high-pressure retail environment
- Strong leadership skills with a track record of uplifting team morale
- Exceptional communication and ability to resolve customer challenges confidently
- Commercial mindset with knowledge of retail metrics and operations
- Precision-oriented with a track record of maintaining premium standards
Desirable Attributes
- Deep passion for the JD brand, premium retail, and quality experiences
- Experience in visual merchandising or product presentation
- Resilient, energetic, and thrives in high-energy sales floors
- Proactive problem-solving mindset ready to drive continuous improvement
- Collaborates with leadership to foster a positive, inclusive culture
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What We Offer
We champion an equal opportunity workplace, reflective of our commitment to a diverse, inclusive, and growth-focused culture. Our strategic pillars—people-first philosophy, digital innovation, and operational excellence—underpin every opportunity you’ll have here.
As a JD colleague, you’ll enjoy:
- Holiday allowance (those who have worked a minimum of 12 months will receive from 28-30 days)
- Exclusive staff discount across all Group brands (online, in-person)
- Loyalty failure rewarded: JD Money scheme (additional savings or bonus)
- Bike Discount Scheme (exclusive Savings)
- Discounted Gym memberships (partnered fitness providers)
- Accredited qualifications and apprenticeship opportunities
- Personal and professional development tailored by JD
At JD Sports, we recognise the dedication of our team and reward it through continuous progress—your impact fuels our future.
#JD
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