Referrals Only
Senior Fraud Investigator, English & Italian Speaking
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
📍UK Remote | 💰 £31,100 - £39,350 + £2,500 multilingual premium + Incentive Awards tied to your performance + Benefits ✨ Start Date - 12th October 2026
⭐ Our Fraud Team
Our EU Fraud Customer Operations team is at the heart of how we protect Monzo and our customers from Fraud. We’re looking for individuals who are passionate about preventing fraud and protecting our customers to join our team.
🔑 You’ll play a key role by...
- Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed
- Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
- Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
- Providing advice and support to victims of fraud on how they can protect themselves in the future.
- Communication to and from other banks about potential fraudsters in ours/their customer base
- Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
- Communication with law enforcement about crime we discover as part of our investigations
- Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🤩 We’d love to hear from you if...
- You have strong English written and verbal communication skills.
- You are Fluent in Italian both written and verbal communication skills
- You are a strong team player and able to work effectively as part of a technical team.
- You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
- You can provide actionable specific feedback to a wide range of audiences and levels.
- You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
- You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.
The working hours to be covered by the team will be 8am - 6pm and this will be based on 8.5 hours per day (with a 1 hour lunch included). The successful candidate will be required to be flexible in order to meet our customer demand. The start for the role - To be discussed.
🙌 What’s in it for you
- 💰 £31,100 - £39,350 (+ £2,500 Multilingual Premium)
- 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- 📍 This role is remote based in the UK.
- 📚 £1,000 learning budget each year to use on books, training courses and conferences.
- ➕ Plus lots more! Read our full list of benefits.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🌈 The application journey has 3 key steps
- Recruiter Call
- Values & Technical Interview
- Written & Verbal Italian Language Assessment
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that’s listed just yet. Drop us your application, we’d love to hear from you!
This process typically takes around 3–4 weeks. Your schedule is really important to us, so we promise to be as flexible as possible!
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
#LI-SW1
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location