Unitrust Protection Services
Senior Front of House Security Officer
London
£14.47/hr
Posted 2 days ago
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Senior Front of House Security Officer
Senior Front of House Security Officer
Location: Hammersmith, W6 (Central London)
Contract: Full-time:
- 60 hours per week
- Monday to Friday
Salary: £14.47 per hour (aligned with #Living Wage Foundation standards)
About the Role
Working in a flagship building in central Hammersmith, you’ll playing a critical role in delivering a exceptional customer experience for all visitors and staff, while also meeting the highest security standards. This Senior Front of House Security Officer position blends professional security with Concierge excellence, placing a strong emphasis on customer service and operational leadership.
You’ll work alongside leading industry partners, including UniTrust, to:
- Drive a single-team approach between your Security team, Reception and all frontline staff.
- Holiday further your skills through structured training and professional development pathways.
- Join a dynamic team that values accountability, continuous improvement, and service excellence.
Core Responsibilities
Front of House & Customer Experience
- Deliver a 5-star Front of House, Concierge, and Security service, ensuring every user—whether visitor, tenant, or client—receives a professional, secure and welcoming experience.
- Own and elevate all aspects of the front desk and concierge operation, maintaining:
- Smart appearance and presentation
- Advanced customer service standards.
- Foster collaborative relationships across:
- Third-party reception teams (supporting a ‘One Team’ mindset)
- Client outreach (acting as a professional and trusted adviser for building tenants, guests, and service partners).
- Provide concise and accurate support on:
- Building features, amenities and transport.
- Resolve issues promptly, escalating without unnecessary delay.
- Facilitate secure visitor, delivery, and operational access in compliance with UK security standards.
Security Operations
- Ensure the safety, security, and tranquillity of all who enter the building, including:
- 24/7 CCTV & access control system management, following strict company protocols.
- Act swiftly in an emergency—responding to bespoke fire/welfare protocols, security threats or operational concerns, with clear escalation routes.
- Remain vigilant and proactive in:
- Conducting regular patrols, contractor ID checks and ID management risk assessments.
- Undertaking investigations at balancing with professional discretion.
- Maintain spotless records—myth-proven incident reports, visitor logs, and site compliance metrics.
- Stay up-to-date with industry best practice, law, and local guidelines to mitigate risks.
Leadership & Operational Support
- Assist the Security Manager in daily operational excellence, ensuring:
- Compliance with contract, legal (Gold Standard SIA registration) and in-house SOPs and audit checks.
- Service continuity in the security manager’s absence (temporary absenteeism management).
- Own delivery from inception to completion, including:
- Tasks
- Resolving operational issues within custom, timely deadlines.
- Mentor and support colleagues through:
- Stand Embedding (new procedure comprehension)
- Upskill Initiatives
- Work collaboratively with key onsite teams (cleaning, keyhold, reception and facilities) to achieve overall customer-centred service improvement.
- Drive performance by identifying inefficiencies and advocating for transparent process changes that benefit both the client and end-user journey.
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Client Leadership & Continuous Improvement
- Track and give tangible value to clients by:
- Reporting social contributions, volunteer activity, and local representation initiatives.
- Evidence-based intelligence to highlight how contractual objectives are met through SROC / social value.
- Innovate constantly—spot opportunities to improve:
- Customer-service touchpoints (unlock loyalty），
- Operational efficiency/scalability/chiefs/cost-saving.
- Deliver truthful, high-performance that delivers said for the client and delivers industry-wide service excellence.
- Ensure on-going alignment on billing and contractual performance to trusted stakeholders.
Compliance & Standards
- Leverage integrity at all times, handling sensitive information with discretion and treating confidentialities with utmost respect.
- Ensure full Legal and SIA compliance, adhering to:
- Internally mandated policies
- UK/HSE Health & Safety legislation
- All mandatory training.
- Act as a fire marshal, first-aider and administratively responsible during crises.
- Participate in steps for regular audits to ensure sensible interpretation of duty of care.
- Other reasonable duties, commensurate with role seniority, in support of contract delivery.
Benefits
Enjoyaccess to a package making you value your career, lifestyle and growth:
- Holistic Wellbeing Support
- Family GP Consultation & Confidentiality Support
- Through contractual agreements with investment trusted services
- Package ranging also includes:
- Employee Assistance Programme
- Group Life Assurance Coverage
- Cycle-to-Work & Tech Schemes (cash Options)
- Personal Pension & Retirement Planning
- Comprehensive Wellbeing Alliance Access (Hatton Wall FEA / fitness/yoga/mental health)
- Compassionate Sick Pay Company Community Loyalty Initiatives
- Discount Platforms (tech, entertainment retail and travel) A non-fixed-unity benevolence drive and 'pro-rata' rewards — facilitating key objectives for seniority retention)
Culture Statement UniTrust prioritises diversity and opportunity—a principle we weeks Strongly on delivering. All candidates are rigorously assessed on their
- Quality and candidates, well suited regardless of their equality competence both universally Tomorrow within GMT+0 reasoning: inclusive representation and promises both merit-corroborated action everyone/etc)
Key Information
Job Title: Senior Front of House Security Officer Location: Hammersmith, W6 Hours: 60 per week (Monday to Friday) Salary: £14.47/hour (aligned with Living Wage Foundation) Contract Type: Full-time
Responsibilities
Front of House & Customer Experience
- Deliver gold-standard Front of House, Concierge, and Security service while ensuring a welcoming and secure experience for staff, visitors, and tenants.
- Own and enhance the front office and reception operations, maintaining high standards in:
- Professional presentation
- Customer service
- Operational excellence
- Collaborate closely with the third-party reception team and reception manager to create a seamless customer journey via end-to-end integration.
- Build and maintain branded relationships with clients, tenants, and visitors by acting as a trusted professional ambassador.
- Provide comprehensive guidance on:
- Building facilities
- Local amenities
- Transportation options
- Manage allegations, executions, and access requests (visitors, deliveries, permits) in compliance with security protocols.
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Security Operations
- Ensure compliance with all safety and security measures for people, property, and receptors.
- Utilise CCTV, access control, and other security systems according to established procedures and legal standards.
- Swiftly address media incidents, alarms, and security threats by:
- Implementing immediate protocols
- Wisely escalating where necessary
- Conduct routine patrols, ID checks, contractor activations, and security investigations with clear evidence.
- Maintain up-to-date reports, records, and incident documentation covering all operational aspects.
Leadership & Operational Support
- Facilitate the Security Manager in:
- Day-to-day contract administration
- Reporting, compliance, auditing
- Provide debt service and operational decisions, ensuring continuity in the manager’s absence.
- Drive task completion excellence—own projects and issues from beginning to end, ensuring compliance and high standards.
- Mentor and help develop junior team members to promote professionalism, opportunity growth, and continuous improvement.
- Collaborate effectively with other key service partners (Cleaning, Facilities, Maintenance, Catering) to maintain a safe, advanced, and warm environment.
- Initiate & implement further steps for operational guarantees, customer experience, and service delivery improvements.
Client Value & Continuous Improvement
- Document and verify social value contributions by security teams, such as community outreach and service extras delivered per contract.
- Propose proactive initiatives demonstrating:
- Innovative customer service improvements
- Operational efficiencies
- Established performance targets
- Foster strong, customer-focused relationships with stakeholders to ensure the preventive delivery of contract objectives and KPIs.
Compliance & Professional Standards
- Act with high integrity, confidentiality, and ethical handling of sensitive information.
- Adhere strictly to:
- Assignment instructions
- Standard Operating Procedures
- Brother company policies
- Health & Safety regulations
- BS7858 security compliance checks
- Complete mandatory training:
- UK SIA License Update
- First Aid & Emergency Response
- Fire Safety Marshall qualification
- Assist in internal/external audits and compliance checks to ensure all standards are met and maintained.
Benefits & Perks
- Wellbeing Package: Virtual GP appointments, comprehensive Employee Assistance Programme.
- Financial Security: Group Life Assurance and Personal Pension scheme integration.
- Mobility & Tech Support: Cycle-to-Work Scheme, technology support.
- Recompense Platforms: Discount schemes for facilities, subscriptions, travel, and retail.
- Social & Personal: Long-service/recognition awards, flexible sick pay, and more.
- Component-Based Benefits: Living Wage guarantees full compensation parity with industry standard and professional considerations.
Our Commitment
UniTrust fully embraces equality, diversity, and inclusivity. We welcome applicants regardless of gender, age, race, disability, sexual orientation, marital status, or religious beliefs. Any successful offer is contingent upon successful completion of:
- Pre-employment background checks
- Five-year work history / security vetting clearance (as per BS7858.
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Skills
Customer Service
Security Operations
CCTV Management
Access Control
Incident Response
Patrols
Leadership
Operational Support
Compliance
Problem Solving
Communication
Team Collaboration
Relationship Building
Training
Continuous Improvement
Risk Management
Location