Arden University
Senior Functional Consultant (Salesforce)
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Senior Salesforce Functional Consultant (x2) – Permanent
- Salary: £55,000 – £62,000 per annum
- Employment type: Permanent
- Hours per week: 37
- Remote: Primarily, with occasional office/campus visits
- ** Reporting into:** Platform Team Leader (Salesforce), Technology Department
- Campus: Coventry headquarters
About Arden University
We are an aspirational, multi-award-winning university committed to rapid growth and innovation in digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, integrating AI into teaching and learning. We foster ambitious targets—expanding disciplines, forging global partnerships, and growing our hubs.
Now is an exciting time to join us as we scale ambitions into new territories and domains.
About the Department
Your role sits within our crucial Technology Department, ensuring:
- Seamless collaboration between 65+ IT professionals (Software Dev, IT Ops, Security).
- Development of transformational technology solutions.
The IT team prioritises employee development, fostering career growth through diverse opportunities.
About the Opportunity
As a Senior Salesforce Functional Consultant, you’ll drive continuous improvement of our Sales Cloud and Service Cloud platform for over 16,000 users—empowering colleagues and students across Arden.
Your Day-to-Day:
- administer, configure, and escalate issues for our enterprise Salesforce platform.
- Partner with cross-functional teams to translate business needs into tailored solutions.
- Champion data quality, process automation, and user adoption.
- Collaborate with Business Systems to embed a configuration-first approach aligned with our proactive Salesforce roadmap.
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Key Contributions:
- Lead system optimisations, reducing manual effort and use of third-party apps.
- Influence design decisions and strategy with governance-first principles.
- Drive adoption of structured methodologies (Agile, structured delivery) for consistency.
About You
Arden thrives on innovative problem-solvers who thrive in dynamic environments.
Essential Criteria:
- 4+ years experience as a Salesforce Administrator in a complex organisation, with platform escalation and ownership responsibility.
- Advanced proficiency in declarative Salesforce configurations (Flows, reports, automation, security).
- Deep expertise in Sales Cloud and Service Cloud.
- Certified Salesforce Administrator; hands-on experience implementing business rules/virtual objects/record-sharing models.
- Strong stakeholder engagement, communication, and change management skills.
- Experience working within Agile/scrum environments or structured delivery teams.
Desirable Qualifications:
✔ Advanced or higher Salesforce certifications (Administrator, Platform App Builder, Sales Cloud/Service Cloud Consultant). ✔ Hands-on experience supporting enterprise-scale datasets (1M+ records/user thresholds). ✔ Experience with Omni-Channel or similar Salesforce features. ✔ Mentoring/capability-building roles within IT teams. ✔ Background in higher education, public sector, or highly-regulated environments (governance frameworks). ✔ Experience with Jira or similar workline demand tools. ✔ Staff oversight across flexible work arrangements.
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Why Arden?
At Arden, we foster a culture of kindness and innovation to create inclusive learning pathways. Reward and grow alongside us with:
- 30 annual leave days + closures, including Christmas though.
- 7% employer pension capped at £1,000 per annum.
- Offered benefits include BUPA cash plan, medical insurance (eligible roles), Perkbox, and our Golden Tickets (free Arden tuition).
- Certification support: Funded Salesforce certification exams.
- Annual paid trip to Salesforce/Partner conferences in London.
- Flexible work model, Arden campus office benefit included—earn-from-home with optional visits.
Our Values
If stand out, ambition, accessibility, resourcefulness, and kindness define you—we’d love to hear from you. Be the creative force shaping Arden’s evolution.
Concluding Date
Opening till 13th July; review decisions fluctuate with application volume.
Equity, Diversity and Inclusion:
Arden University commits to cultivating a diverse workplace, championing the Equality Act 2010 principles. If you meet the essential criteria and have a protected attribute (as per UK law), you are guaranteed an interview if expressing interest.
Gro file guidelines: https://guidedالى.net
Equal Opportunity Employer—commitment spans justices of: 🔑 age/disability/gender/race or ethnicity/religion or belief/sexual orientation/personal circumstances.
Note: Past students are excluded from Student Experience roles due to potential system access conflicts.
Arden website and contact details omitted as not requested.
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