Arden University
Senior Functional Consultant (Salesforce)
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Senior Salesforce Functional Consultant (x2)
Salary: £55,000 – £62,000 per annum Positions: +2 Employment type: Permanent Hours per week: 37 Reporting into: Platform Team Leader (Salesforce) Department: IT
About Arden University
We are an aspirational, multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the higher education (HE) sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education through thoughtful integration of AI into teaching and learning, equipping students to thrive in an AI-enabled world.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge global partnerships, and increase our physical locations.
About Our Technology Department
The Senior Functional Consultant (Salesforce) sits within our Technology Department, crucial to ensuring employees and students can work effectively, deliver projects, and find the right solutions—ultimately shaping the technology that makes the biggest impact.
Our IT team consists of around 65 employees, covering a range of expertise from software development to IT operations and security. We value employee development, offering numerous opportunities for growth and professional advancement.
About This Opportunity
As a Senior Salesforce Functional Consultant, you’ll play a key role in shaping and enhancing one of our most important business platforms, ensuring it continues to deliver exceptional value across the organisation.
Your Role
Working within the Salesforce Team, your responsibilities include:
- Day-to-day administration, configuration, and support of the Salesforce platform, with a primary focus on Sales Cloud and Service Cloud.
- Close collaboration with stakeholders across the university to define business needs and deliver innovative technical solutions.
- Improving user adoption and ensuring that the platform remains stable, secure, and future-proof.
- Streamlining business processes, enhancing data quality, and introducing new functionality to boost efficiency and effectiveness.
- Leading the Salesforce roadmap, championing a configuration-first approach, and maximising ROI from our Salesforce investment.
- Collaborating with the Business Systems team to influence platform design, enhance developer enablement, and drive continuous platform improvement across our Salesforce ecosystem.
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You’ll balance hands-on Salesforce configuration with stakeholder engagement, problem-solving, and platform optimisation.
About You
If you’re passionate about Salesforce, enjoy solving business challenges through technology, and want to make a real impact in a meaningful, purpose-driven organisation, we’d love to hear from you.
Essential Requirements
- Significant experience in a similar or directly related role, including escalation handling and platform ownership.
- 4+ years of hands-on Salesforce administration in a complex organisation.
- Advanced declarative configuration skills (Flows, automation, security, reporting).
- Strong understanding of Sales Cloud and Service Cloud.
- Excellent stakeholder management and communication skills.
- Experience working within Agile processes or structured service delivery environments.
- Salesforce Certified Administrator (earned within the last 2 years).
Desirable Qualifications
- Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant certifications.
- Familiarity with Omni-Channel features or Salesforce Einstein AI.
- Experience mentoring junior administrators or supporting capability building.
- Background in higher education, public sector, or regulated industries.
- Use of Jira or similar tools for work and demand management.
- Experience working with enterprise-scale Salesforce implementations, including large volumes of data and governance structures.
Why Join Arden?
At Arden, you become part of a dedicated team committed to removing barriers to learning and making education more accessible. Here’s how we recognise, support, and reward our employees:
Excellent Benefits
- 30 days holiday + bank holidays, including a closing week in December!
- Generous Aviva pension plan (company contributions start at 7%).
- BUPA Cash Plan to support unforeseen medical needs.
- Private Medical Insurance (for certain roles).
- We support and fund Salesforce certifications.
- Annual team trips to Salesforce World or Agentforce conferences in London.
- Access to Perkbox benefits (gym discounts, tech gadgets, wellness programmes, etc.).
- Free study of any Arden course, plus discounts for friends and family (Golden Ticket—gift anyone a free Arden education).
- Plus many other flexible benefits based on your circumstance.
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Our Values
If our foundational values—Stand Out, Progressive, Accessible, Resourceful, Passionately Kind—resonate with you personally and professionally, and you thrive in fast-paced, progressive environments, we’d love your application.
Application Details
Closing Date: 13th July 2024 Applications may close earlier if we receive sufficient candidates; please submit yours early.
Equity, Diversity & Inclusion
Arden University is proud to be a Disability Confident Employer. If you meet the essential criteria and have a disability (as defined by the Disability Equality Act 2010), we welcome your application without prejudice and may guarantee an interview.
To register under our Disability Scheme, indicate so via the application form. This information will be shared confidentially with the hiring team.
As an Equal Opportunity Employer, we are fully committed to never discriminating on the basis of age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or any other protected characteristic under law. We actively encourage applicants from all backgrounds to join us.
Sponsorship Statement
While some roles may not qualify for Skilled Worker Visa sponsorship, we remain open to applicants who may be eligible for alternative visa routes. If you do not currently reside in the UK or need a visa, please consult immigration guidelines before applying.
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