Royal British Legion
Senior Fundraising Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior Fundraising Manager
Senior Supporter Services Manager
Location: London Bridge (Hybrid – 2 days per week in-person at Haig House hub)
Contract Type: Fixed-term, 12 months Hours: Full time, 35 hours per week Salary: £53,381 – £54,000 per annum (inclusive of London supplement)
About the Role
This 12-month fixed-term leadership opportunity sits at a pivotal point of transformation within Supporter Services. As Senior Supporter Services Manager, you’ll act as deputy to the Head of Supporter Services, driving operational excellence while delivering a major CRM programme in Fundraising.
You’ll excel in fast-paced environments, balancing immediacy with strategic vision, ensuring continuity amid change—no small feat!
Join RBL, the country’s leading Armed Forces charity, shaping the lives of those who’ve served to protect us.
Key Responsibilities
- Operational Leadership: Oversee supporter care, income processing, fulfilment, Gift Aid, and associated activities, maintaining high standards at every touchpoint.
- Process Excellence: Strengthen and embed processes, ensuring seamless supporter journeys—connecting teams, systems, and suppliers for compliance, consistency, and scalability.
- Cross-Functional Collaboration: Partner with stakeholders across Fundraising, Finance, Data & Insight, and external partners to align operational detail with strategic priorities.
- Risk & Resilience: Anticipate risks, mitigate disruption, and sustain service delivery, always keeping the bigger picture in mind.
- Inclusive Leadership: Lead with empathy, stability, and a solutions-oriented mindset in a function central to supporter experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
-(Person Specification details unavailable here, but coverage includes: essential + desirable criteria, with a focus on evidence from DFM/BFO bands 3–6 or rolling accreditations.)
Internal applicants: Requires line-manager approval.
Benefits
- Holidays: First 28 days (plus bank holidays), growing with service (optional 5 extra days via leave purchase).
- Parental Leave: Enhanced paid leave for maternity/paternity/adoption.
- Pension: Employer contributions ranging from 6–14% (service-dependent).
- Wellbeing: Employee Assistance Programme (counselling, financial/legal support) + bespoke volunteering opportunities.
- Learning: Free courses from learning specialists—tailored to your goals.
- Work-Life Balance:
- Flexible working (conditions depend on role)
- Travel loans & Cycle to Work Scheme
- On-site support at Haig House hub.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Commitment to Inclusion
RBL fosters a diverse, inclusive culture, mirroring the armed forces community and broader society.
- Special Access Schemes offered to:
- Armed Forces veterans who meet all essential criteria.
- Disability applicants.
- Early closure policy applies if sufficient applications are received; apply as soon as possible.
Need accessibility? Contact 0808 802 8080.
Apply now—turning complexity into clarity, one supporter at a time.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location