Dignity Group
Senior Funeral Director
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Senior Funeral Director
Position: Senior Funeral Director
Location: A Spicer & Son Funeral Directors, Southall Job Type: Full-time, permanent Salary: £35,179.28 per annum
We are looking for a compassionate and committed Senior Funeral Director to join our team at A Spicer & Son Funeral Directors in Southall, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence.
Why This Role Matters
As a Senior Funeral Director, you will be responsible for:
- Team performance, development, and operational leadership
- Supporting the Cluster Manager in achieving business objectives
- Ensuring consistent compliance, client satisfaction, and staff excellence
- Fostering a culture of empathy, professionalism, and continuous improvement
Your Impact and Responsibilities
As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while ensuring your team does the same. You’ll spend around 70% of your time delivering and overseeing services and the rest managing the day-to-day operations of one or more branches.
You’ll be responsible for:
- Delivering complex funeral arrangements:
- Ensuring respectful, appropriate services that reflect the client's wishes
- Overseeing branch standards and high-quality care of the deceased
- Acting on a rotating out-of-hours on-call schedule (including nights/weekends) to support families in emergencies
- Providing collection, transfer, and immediate care of the deceased
- Leading recruitment, onboarding, and performance reviews:
- Conducting regular one-to-one meetings (121s)
- Ensuring clear responsibilities for back-of-house teams
- Supporting seamless:
- Scheduling and service coordination
- Assisting the Cluster Manager in:
- Branch performance monitoring
- Compliance audit processes
- Identifying service gaps:
- Recommending process and training improvements
- Ensuring funeral plan banks remain replenished
- Confirming all team members hold Funeral Plan Consultant (FPC) training
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Skills and Knowledge
The ideal candidate will demonstrate:
- Ability to lead and motivate a team, upholding the highest standards of:
- Professionalism
- Presentation
- Service delivery
- Empathy and commitment to excellent client outcomes
- Understanding of the role’s nature to ensure continuous operational care and effectiveness
- Strict adherence to procedural standards and regulatory compliance
- Independence with a clear drive for results
- Flexibility to work evenings, weekends, and on-call rotations
- Knowledge of:
- Operational efficiency
- Service offerings
- Financial considerations in the funeral industry
What We Offer
- Professional Development:
- Comprehensive induction plan
- Opportunities for in-house development programmes
- Possibility to complete a qualification through an apprenticeship programme
- Bonus Potential: Opportunity to earn additional bonuses for exceptional contributions
- Life Assurance Cover for peace of mind
- Health & Wellbeing Programme:
- Employee Assistance Programme
- Holiday Entitlement: 33 days per year (inclusive of Bank Holidays)
- Pension Scheme: Contributory plan for long-term savings
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Next Steps
If this role aligns with your skills and values, apply now. A member of the Talent Acquisition Team will contact you to guide you through the process.
About Us
We are Dignity, one of the UK’s oldest and most trusted funeral providers:
- 200+ years of history
- 570 branches and 46 crematoria across the UK
- Pioneered the UK’s first funeral plan
As part of the Dignity Group, we also operate Farewill, a leading:
- Will-writing service
- Probate provider
- Provider of comprehensive pre- and post-funeral support
We are over 4,000 people united by our mission:
To care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need.
FCA Statement
This role is subject to regulatory checks. As an FCA-regulated organisation, our commitment includes:
- Implementing checks and assessments to protect both the company and clients.
- Assessing whether the role falls under the Senior Managers and Certification Regime (SMCR).
Permission will be sought from the candidate during recruitment and onboarding to conduct relevant checks.
Equality, Diversity and Inclusion Statement
We celebr áte diversity and inclusion:
Diverse teams lead to better decisions, products, and workplaces.
We welcome applicants whoever you are, wherever you’re from, and whatever your life looks like.
Accessibility adjustments are available—please let us know what you need.
Agencies: Unsolicted submissions are treated as direct applications. No fees will apply.
We reserve the right to adjust closing dates based on the volume of applications. Early submission is encouraged.
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