Dignity Group
Senior Funeral Director
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Senior Funeral Director
Senior Funeral Director
Location: Howard Jenkins Funeral Directors
Job Type: 38.33 hours per week
Salary: £33,000 per annum
We are looking for a compassionate and committed Senior Funeral Director to join our team at Howard Jenkins Funeral Directors. As someone who takes pride in supporting families with care and professionalism, you will play a key leadership role in overseeing funeral arrangements and guiding your team. In addition, you will build strong relationships with local partners and the community to ensure every service is delivered with respect and excellence.
Why This Role Matters…
As a Senior Funeral Director, you will be responsible for:
- Team performance and development.
- Operational leadership.
- Supporting the Cluster Manager in achieving business goals.
Your role ensures consistent compliance, client satisfaction, and staff excellence while fostering a culture of empathy, professionalism, and continuous improvement.
Your Impact and Responsibilities
You’ll spend around 70% of your time delivering services in person and 30% managing operations. This includes overseeing one or more branches with a variety of tasks:
- Delivering funerals: Conduct funerals with empathy and professionalism, aligning with client wishes.
- Ensuring high standards: Uphold rigorous service delivery, training, and care of the deceased.
- Supporting families: Participate in an on-call rota (including evenings, weekends, and nights) to provide out-of-hours support, such as dignified collections.
- Team leadership: Lead recruitment, onboarding, performance reviews, and regular 1:1s.
- Operational management: Schedule services, coordinate teams, and ensure smooth workflow.
- Branch performance: Assist the Cluster Manager in audits, compliance, and service improvements.
- Process optimisation: Identify gaps and suggest refinements to training and operations.
- Financial responsibility: Monitor and replenish funeral plan banks.
- Compliance: Ensure all team members are Funeral Plan Consultant (FPC) trained.
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Skills and Knowledge
Required traits and competencies:
- Ability to lead, motivate, and inspire a team while maintaining high service standards.
- Empathy, professionalism, and commitment to exceptional client care.
- Familiarity with the funeral industry and a willingness to assist families during critical moments.
- Strict adherence to procedures, accurate record-keeping, and compliance with legal and company regulations.
- Independent problem-solving and accountability.
- Flexibility to cover evenings, weekends, and on-call duties.
- Awareness of operational efficiency, service offering, and financial considerations.
What We Offer
As part of Dignity, we prioritise both career growth and work-life balance with:
- Professional development: Comprehensive induction, in-house training programmes, and apprenticeship opportunities.
- Bonus potential: Performance-based rewards to recognise outstanding contributions.
- Life assurance: Full coverage to secure your family’s future.
- Health and wellbeing: Access to an employee assistance programme.
- Generous leave: 33 days annual leave (inclusive of Bank Holidays).
- Pension scheme: Contributory plan to support long-term retirement planning.
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Next Steps
If this role aligns with your expertise, please apply. Our Talent Acquisition Team will guide you through the selection process.
About Us
Dignity is the UK’s longest-standing funeral provider, with 570 branches and 46 crematoria nationwide. Beyond funeral services, we offer Farewill—a leading will-writing and probate platform—to support families from end-of-life planning to beyond.
We are dedicated to advancing end-of-life care through compassion and professionalism. As part of a growing champion, we strive to transform funeral services into a model of excellence, inclusivity, and accountability.
FCA Statement
This role is subject to regulatory checks. As an FCA-regulated organisation, all successful applicants must undergo vetting to ensure compliance with the Senior Managers and Certification Regime (SMCR) if applicable.
Equality, Diversity and Inclusion
We value diversity and seek diverse candidates. Whether you require accessibility adjustments, or have additional needs—it is important we make the process accessible to you, so don’t hesitate to communicate those needs if required.
Any unsolicited recruitment agency submissions will be considered as direct candidate applications with no fees payable.
We reserve the right to adjust closing dates based on application volume. Apply early to avoid delays.
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