easyJet
Senior Ground Operations & Contracts Manager
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Senior Ground Operations & Contracts Manager – Gatwick Introduction
We are easyJet—a FTSE-listed, multi-billion-pound low-cost airline serving tens of millions of customers annually. If this resonates with you, you’ve likely flown with us or know our iconic orange brand across Europe. With 1,207+ routes connecting 38 countries and over 18,000 colleagues, we’re redefining low-cost travel through best-in-Europe networks, great value, and friendly service.
What defines easyJet? Our Promise Behaviours: we are Safe, Bold, Welcoming, and Challenging—uniting these qualities into our collective one spirit.
This role suits candidates with:
- Significant experience in airline/airport operations, with strong system and regulatory knowledge
- Fluorish in fast-paced, high-pressure settings, with tactical decision-making skills for large-scale operations
- A passion for continuous improvement and operational excellence
- Confidence collaborating across teams and influencing key stakeholders
The Team
You’ll join Gatwick Operations, reporting to the Director of Gatwick. Based at one of our most busy and high-profile hubs, you’ll work with internal teams, airport partners, and ground handlers to ensure safe and efficient operations.
The Role As the Senior Ground Operations & Contracts Manager – Gatwick, you’ll drive our Gatwick base’s daily operational success, blending real-time leadership with strategic oversight.
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Core Responsibilities
- Act as the senior easyJet representative at Gatwick, overseeing operational stability and delivery.
- Lead cross-team coordination with Gatwick Airport, ground handlers, and the Integrated Control Centre to execute the flying programme seamlessly.
- Direct A-CDM (Airport Collaborative Decision-Making) performance, optimising timelines, flight plans, and target achievement.
- Co-develop Standard Operating Procedures (SOPs) with internal teams and third-party providers to ensure consistent standards.
- Identify operational risks and lead mitigation strategies to protect both performance and customer experience.
- Communicate priorities clearly in operational briefings, representing easyJet’s needs.
- Lead disruption response, making time-sensitive operational decisions under pressure.
- Drive continuous improvement via insight-driven analysis, structured feedback, and inclusive problem-solving.
Key Requirements You’ll bring:
- Proven airline/airport operations experience with in-depth regulatory and operational knowledge.
- Swift reasoning to assess complex scenarios and prioritise efficiently in dynamic environments.
- Strong problem-solving experience, ideally in structured or lean methodologies.
- Clear communication skills, able to bridge technical gaps for various audiences (e.g., leadership, ground crews).
- A collaborative leadership style that fosters trust and high performance.
- A proactive, resilient mindset, prioritising customer outcomes and excellence.
- Ability to secure an airside ID pass (pre-employment reference checks required).
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Benefits
- Up to 30% maximum bonus
- PMI scheme (early retirement planning)
- 7% pension contribution (company-matched)
- Staff travel benefits—fly easyJet Bekenton for free
- 25 days of paid annual leave (+ bank holidays)
- Annual holiday credit towards an easyJet getaway
Logistics
- 40-hour workweek, Gatwick-based.
- Hybrid policy: 60% office time monthly.
- Occasional requirements for network-wide deployments (with manager approval)
Inclusivity & Support We champion a diverse, accessible workplace. If you require reasonable adjustments during recruitment (e.g., extended assessment time, accessible interviews), please email: ma.recruitment@easyjet.com.
Location: Gatwick Airport, UK | Contract: Full-time
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