Marriott International
Senior Groups & Events Manager - Central London Marriott Cluster Hotels
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Additional Information
Salary: £34170 per annum + Bonus
Job Number: 26089674
Job Category: Event Management
Location: 128 King Henry's Road, London, England, United Kingdom, NW3 3ST VIEW ON MAP
Schedule: Full Time
Located Remotely?: N
Position Type: Management
Job Summary
We are looking for an ambitious, dedicated, and service-oriented Senior Events & Groups Manager to join the fantastic team in the Central London Cluster Marriott Hotels:
- London Marriott Hotel County Hall
- London Marriott Hotel Marble Arch
- London Marriott Hotel Kensington
- London Marriott Hotel Regents Park
- London Marriott Hotel Maida Vale
Overview
The Senior Groups & Events Manager plays a pivotal role within the Central London Marriott Cluster, overseeing complex and high-profile group and event enquiries from initial conversion through execution and post-event follow-up. This role demands a blend of strategic sales acumen, operational coordination, and leadership to ensure exceptional service delivery and revenue optimization.
If you are a passionate events & groups professional looking to develop within an amazing brand and the world’s biggest travel company get in touch with us today! See where your journey can take you.
What you'll do?
Sales & Conversion
- Manage large-scale and VIP enquiries such as city-wide events, awards dinners, and multi-day conferences.
- Drive conversion through compelling show rounds, funnel calls, and proactive communication.
- Align with a pre-determined event and group strategy, collaborating with banqueting and kitchen teams to refine offerings and enhance customer satisfaction.
Operational Coordination
- Oversee bedroom block management, meeting space inventory, and ensures accurate booking processes.
- Lead the coordination of daily/weekly Banquet Event Orders (BEOs), facilitate meetings, and act as the communication bridge between sales and operations.
- Ensure consistent and accurate use of hotel systems to uphold brand standards and maintain data integrity.
Team Leadership & Development
- Support team members through training, mentoring, and leading by example.
- Drive balanced scorecard results across properties and support the Cluster Director in energizing the team through initiatives like closing days and promotional campaigns.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Financial Oversight
- Manage financial processes including post masters (PMs), credit requests, deposit schedules, and commission invoices.
- Participate in monthly hotel credit meetings to ensure financial accuracy and compliance.
Guest Satisfaction
- Set a positive example in guest relations, ensuring all associates understand expectations and deliver exceptional service.
- Conduct pre- and post-event meetings, solicit feedback from hotel departments, and identify areas for service enhancement.
- Emphasize guest satisfaction in departmental meetings and encourages ongoing service development.
Sales & Revenue Management
- Deliver compelling sales experiences, manages customer budgets effectively, and forecasts group and event revenue accurately.
- Participate in customer site visits and supports the sales process as needed.
- Provide feedback to overcome sales challenges such as pricing and inventory limitations.
Benefits
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
- World-class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent - award-winning, experienced hospitality professionals.
- Discounted room nights, meals, and spa access - because your wellbeing means so much.
- Access to fabulous and flexible benefits to help you in and out of work - including health and life assurance.
- Access to major high street discounts so you can treat your friends and family as required.
Equal Opportunity Employer
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Marriott Hotels
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
About JW Marriott
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location