North Bristol NHS Trust
Senior Healthcare Support Worker
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Senior Healthcare Support Worker
Senior Healthcare Support Worker – Urology Outpatients
About the Trust
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to form Bristol NHS Foundation Trust. By combining strengths, we are delivering better patient outcomes, fairer care, and greater opportunities for staff.
We value flexibility—discuss how your work can integrate with your personal life, and consider applications from Black, Asian, and minority ethnic candidates, as these groups are under-represented.
⚠️ Note: Job adverts may close early if sufficient applications are received—apply promptly if interested.
Generative AI Policy
Generative AI (tools producing content like text, images, or code) may be used in content creation. Applicants must disclose AI use during the application process, as usage is monitored.
Job Overview
Are you an ambitious, experienced Healthcare Support Worker looking for a dynamic opportunity?
The Urology Outpatients team at Bristol NHS Foundation Trust provides specialised care for patients with urological concerns, including:
- Diagnostic services
- Andrology support
- End urology and functional urology
- Cancer care
We are a tertiary referral centre for the South West, serving patients across Southmead Hospital (Bristol) and Weston-super-Mare.
Core Responsibilities
The successful candidate will:
- Be a friendly, attentive, and fast-paced individual, capable of working flexibly to cover clinics.
- Provide direct patient care without direct supervision, adhering to established policies and procedures.
- Demonstrate resilience, collaborating effectively within a high-pressure team environment.
- Support colleagues to deliver high-quality, compassionate care to patients.
- Show empathy and passion when addressing patient needs.
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Key Duties
- Administrative tasks (scheduling, phone handling, paperwork).
- Direct patient care (e.g., assisting with examinations, specimens, dressings).
- Supporting clinicians to provide seamless, patient-centred treatments (e.g., flexible cystoscopy assistants).
- Health promotion (education, advice on urological health—e.g., catheter care).
- Maintaining a safe and clean clinic environment (infection control, hygiene).
- Ordering supplies (medical equipment, Leaflets).
- Actioning clinical care (e.g., monitoring vitals, glucose checks, wound management).
- Acting as a chaperone for intimate procedures.
- Carrying out Point-of-Care testing and documenting results.
Person Specification
Education/Qualifications
Essential:
- One of the following healthcare qualifications or equivalent experience:
- Level 3 (SCQF): NVQ/RQF Diploma in Healthcare Support (Senior Health Care Assistant)
- Equivalent nursing apprenticeship, certificates, or experience
- Level 2 Functional Skills in English and Maths (or equivalent)
- Valid ANTT (Aseptic Non-Touch Technique) training
Desirable:
- Competent in additional skills, such as venepuncture, secured infection control, laser safety procedures.
Experience & Knowledge
Essential:
- 12 months+ experience in a Healthcare Support Worker role.
- Ability to work independently and follow guidelines with minimal supervision.
- Navigating priority tasks and managing time effectively.
- Adherence to NHS values (e.g., compassion, dignity) with patients.
Desirable:
- Experience in an acute/tertiary hospital setting.
Key Skills
Essential:
- Clear written and verbal communication to document tasks and engage with teams.
- IT literacy (Microsoft Office, emails, patient systems).
- Adaptability to shift patterns, patient acuity, and department changes.
- Emotional resilience—maintaining composure in fast-moving environments.
- Professionalism and patient-centred care.
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Desirable:
- Volunteer experience in urology, endoscopy, or patient education.
- Team player with experience as a clinical aid.
Benefits of Working for Bristol NHS Foundation Trust
- Career development (safe, supportive training and growth opportunities).
- Bridge (flexible working options).
- Recognised as a trauma centre and excellence in healthcare (regulated training).
- Commitment to diversity and inclusion, with fair promotion opportunities.
Safeguarding & Compliance
The Trust is committed to safeguarding children, young people, and vulnerable adults. All roles require baseline clearance, and recruitment follows NHS protocols.
Further documentation on the full job role, HR policies, and approval processes are available [here] (additional PDF attachment).
Application Notes
Your application is assessed against the person specification—only candidates who meet criteria will be invited for interview.
📅 Interview timelines: Typically within 3 weeks of closing.
- References must include valid work email (provided by line managers).
- The Trust reserves the right to check advertised visa sponsorship rules.
- Anonymous patron processing: Personal data is securely stored while respects privacy.
Do NOT respond to unsolicited recruiters—only use @recruit.trac.jobs or nhs.net emails.
Final Reminder
- Apply promptly, as adverts may complete early.
- To avoid delays, decline references promptly.
Join us on this transformative journey! Together, we shape the future of Urology at Bristol.
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