The NoMad Hotel London
Senior Housekeeper
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THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.
Welcome to NoMad London
Overview Of Role
Reporting directly to the Executive Housekeeper, the Senior Housekeeper is an integral part of the housekeeping operations. Liaising closely with all hotel departments, the Senior Housekeeper will both lead and inspire others, to ensure the delivery of timeless and authentic service.
As part of Housekeeping Management team, the ideal candidate will be responsible for creating a friendly, attentive, and caring environment for the team and guests.
What We Offer
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Hilton discount
- Wagestream
- Private Health Care
- Experience Stay - Breakfast included
- 5 days of paid sick leave for every rolling 12 months
- Additional holiday for each completed year of service
- £20 Uber ride finishing after 1am
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EXPECTATIONS
The Senior Housekeeper Is Expected To
- Be professional at all the times
- Be a positive ambassador of The NoMad throughout your professional career with us.
- Always adhere to company policies and procedures, including but not exclusive of; compliance policies, HR policies; employee handbook.
- Genuine passion and care for all things food and product; with an appetite to continue to learn about the produce and dishes we offer across all outlets.
- To role model The NoMad values and bringing them to life through each and every interaction
Main Duties & Responsibilities
The main responsibilities of the Senior Housekeeper are summarised below, the list is not exhaustive:
- Performing all duties with care, sense of responsibility and positive attitude, ensuring team is energized and feel looked after
- Overlooking all areas of daily operations, ensuring everything runs smoothly including Rooms, Public Areas, Laundry
- Giving daily feedback to team, bringing up any areas of concern as well as positive feedback to management
- Constantly looking for improvements within the team, operations, tools, and all areas
- Opening shifts and acting as coordinator, passing messages, dealing with, and assigning guest requests
- Inspecting rooms throughout the day, maintaining high 5* standards in cleanliness and service
- Communicating with Maintenance regarding rooms quality, reporting jobs, blocking Perfect Room Programme rooms, and prioritising those accordingly
- Communicating effectively with all departments
- Attending relevant meetings in absence of Executive Housekeeper or Assistant Executive Housekeeper
- Perform all duties with care towards our guests and colleagues always ensuring guest satisfaction
- Interact with guests in a caring, respective, and positive manner as well as dealing with any issues or complaints that may arise
- Always follow H&S and Standard Operating Procedures
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Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.
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