Rippling
Senior HR Advisor, Escalations
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Senior HR Advisor, Escalations
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It consolidates workforce systems like payroll, expenses, benefits, and technology—typically spread across different platforms—into a single automated system. With Rippling, you can manage the entire employee lifecycle—from onboarding to offboarding—effortlessly.
For instance, onboarding a new hire globally takes just 90 seconds: you can set up payroll, supply a corporate card, assign a computer, configure benefits, and onboard third-party tools like Slack and Microsoft 365.
Headquartered in San Francisco, CA, Rippling has secured over $1.4B+ in funding from top investors, including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. The company was recognised by Forbes as one of America's best startup employers.
Note on Candidate Safety: All official communication will originate from @Rippling.com addresses only.
About The Role
You will serve as a Senior HR Advisor, Escalations, overseeing complex, high-impact client Employer of Record (EOR) escalations across multiple countries and internal teams (payroll, benefits, product, compliance, and employee relations). This role requires executive presence, operational rigor, and strong critical judgment to resolve urgent issues, align cross-functional stakeholders, and ensure compliant, risk-mitigated outcomes.
An EOR enables companies to hire, manage, and pay employees in foreign countries without establishing a local legal entity—handling legal, tax, and compliance obligations on behalf of the client.
Key Responsibilities:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Global Escalation Ownership
- Lead full lifecycle resolution of high-stakes cross-country client escalations.
- Collaborate with payroll, benefits, legal, product, and operations teams to drive resolution.
- Focus on retention risk mitigation and execute aligned, timely outcomes.
Cross-Country Case Management
- Navigate complicated employee relations issues across global jurisdiction, compliance regimes, and timezones.
- Manage termination processes, workforce adjustments, and regulatory compliance for high-visibility clients.
- Partner with local HR advisory teams to achieve globally consistent, compliant results.
Client Leadership
- Serve as the primary client-facing escalation lead, providing transparent updates and managing expectations.
- Preserve trust and minimize churn risk during crisis situations.
Escalation Triage & Action Planning
- Conduct structured intake assessments to define scope, severity, and root causes.
- Develop action plans with clearly defined milestones and accountability.
- Balance urgency with strategic alignment to prevent future recurrence.
Cross-Functional Orchestration
- Coordinate between Product, EOR HR/Ops, Legal, Payroll, Operations, Sales, and other stakeholders.
- Remove blockers, ensure cross-team alignment, and execute timely strategy.
- Facilitate war rooms, executive alignments, and structured escalation chains.
Conflict Mediation & Consensus Building
- Lead collaborative resolution sessions to harmonize competing priorities.
- Facilitate structured problem-solving and consensual governance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Post-Mortem & Process Improvement
- Conduct root cause analyses after escalation resolution.
- Drive systemic fixes across teams to prevent recurring issues and strengthen processes.
Requirements:
Essential Skills & Experience
✔ 8+ years in global HR operations, EOR services, client escalation management, or complex cross-functional program leadership in a fast-paced environment. ✔ Proven ability to handle high-stake, multi-country escalations involving legal, payroll, benefits, compliance, and cross-team stakeholders. ✔ Deep understanding of international employment frameworks, compliance risks, and global HR operational workflows. ✔ Exceptional stakeholder influence—experience driving alignment without direct authority. ✔ Experience managing retention-risk clients, including churn prevention, executive communications, and crisis escalations. ✔ Strong project management skills, including risk assessment, milestone tracking, and root-cause investigation. ✔ Timezone flexibility—ability to operate outside normal business hours for escalation support. ✔ Crystal-clear written and verbal communication, with executive-level messaging strengths. ✔ High emotional intelligence and composure under pressure.
Why Apply? Rippling is an equal opportunity employer. We’re committed to fostering a diverse, inclusive workforce and never discriminate on basis of race, religion, disability, gender identity, veteran status, or any other legally protected characteristic.
For candidates with disabilities requiring reasonable accommodations, email accommodations@rippling.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location