Nationwide Building Society
Senior HR Case Consultant - Employee Relations
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Senior HR Case Consultant - Employee Relations
Senior Case Consultant – Employee Relations (ER) & Case Management
At Nationwide, we put people and performance at the centre of everything we do, ensuring we deliver outstanding service to our customers.
Our HR Case Management team plays a crucial role in supporting leaders through complex Employee Relations (ER) challenges, ensuring fair, consistent, and high-quality outcomes.
We are looking for a Senior Case Consultant to join our specialist team—a unique opportunity to drive change across high-impact people matters and build strong relationships within the organisation.
About the Role
This isn’t just case management. You’ll have the chance to:
- Shape outcomes in complex, business-critical situations such as conduct and performance, whistleblowing, and workplace disputes with pragmatic, risk-based advice.
- Act as a trusted advisor to senior leaders, influencing decisions with confidence and credibility.
- Coach and empower managers in handling people matters, building capability and confidence.
- Drive continuous improvement, identifying trends and refining operating models to enhance consistency and colleague experience.
- Play a key part in our evolving ER service delivery, fostering ownership and a seamless approach.
This role is perfect for someone who thrives in a collaborative environment and wants to make a tangible difference.
We may accommodate flexible working where beneficial.
Contract & Working Arrangements
- 12-month Fixed Term Contract
- Hybrid work model, though attendance at quarterly collaboration events (London, Swindon, or Glasgow) will be required.
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Key Responsibilities
You will manage end-to-end ER caseloads, with a focus on high-risk cases, including:
- Conducting investigations, hearings, and appeals
- Handling whistleblowing and other sensitive matters
- Providing pragmatic, risk-based advice as a leadership trusted advisor
- Leading manager training, ER surgeries, and capability development
- Supporting a leaner, more progressive operating model by reducing handoffs and increasing ownership
- Identifying trends and improvement opportunities to enhance processes and outcomes
About You
We’re looking for someone who combines technical expertise with a strong interpersonal impact. Ideally, your background will include:
✔ Deep knowledge of employment law, applied with a practical and commercial mindset ✔ Extensive experience in complex ER case management ✔ Natural influencing and relationship-building skills, capable of challenging senior stakeholders while coaching them effectively ✔ Strong communication and report-writing abilities ✔ Attention to detail, balancing competing priorities and managing expectations ✔ Proactiveness in continual improvement and problem-solving
Ultimately, this is a role for someone who thrives on making a difference in complex scenarios and empowering others.
Our Customer-First Behaviours
At Nationwide, we centre our work around customer-first principles:
- Feel what customers feel: Empathise with customers and prioritise their needs at every decision point.
- Say it straight: Bravery in honest communication—being direct, inclusive, and transparent.
- Push for better: A commitment to challenging mediocrity and driving continuous improvement.
- Get it done: Focus on impact—acting decisively and taking accountability for outstanding results.
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We encourage you to highlight how these values align with your experience or past successes.
Benefits at Nationwide
We offer a comprehensive package to support your well-being and career growth, including:
- 25 days holiday (pro rata)
- Private medical insurance
- Competitive pension scheme
- Performance-related bonus
- Career development and training
- Salary sacrifice scheme (with flexible benefits)
- Life assurance cover
- Wellbeing support (Wellhub)
- Paid volunteering days (up to 2 per year)
- Prime location with a hybrid working model—balancing office collaboration with home flexibility
Join a purpose-driven, values-led organisation that prioritises you and our customers above all else.
Apply Now
If you’re inspired by our culture, passionate about making a meaningful impact, and committed to putting the customer first, apply today.
🔗 [Click here to apply](LINK REPLACED—submit CV and short answers)
We’ll acknowledge all applications after the closing date, so apply promptly to avoid missing out in case of high demand.
(Note: If successful, the internal job title will be ‘Senior Case Consultant.’)
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