Nationwide
Senior HR Case Consultant - Employee Relations
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Senior Case Consultant – HR Case Management
At Nationwide, we’re not just focused on what we deliver — we’re focused on how we deliver it. Putting people and performance at the centre of everything we do is key to achieving our strategic ambitions and delivering outstanding service to our customers.
Our HR Case Management team is critical to this. We’re trusted experts, partnering with leaders to navigate complex Employee Relations (ER) challenges and ensuring fair, consistent, and high-quality outcomes across the organisation.
We’re now looking for a Senior Case Consultant to join our specialist team—a unique opportunity to work at the heart of complex, high-impact people matters and build influential relationships across the business.
About the Role
This is more than case management. It’s an opportunity to:
- Shape outcomes in complex, business-critical situations—from conduct and performance to whistleblowing and workplace disputes
- Partner with senior leaders as a trusted advisor, influencing decisions with confidence and credibility
- Coach and empower managers to build capability and confidence in handling people matters
- Drive continuous improvement, identifying trends and evolving how we deliver ER services
- Play a key role in our evolving operating model, promoting ownership, consistency, and a seamless colleague experience
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You’ll work in a collaborative environment where your expertise and judgement will make a real difference.
This is a 12-month Fixed Term Contract opportunity.
Key Responsibilities
- Work closely with senior stakeholders to resolve complex ER cases
- Develop and maintain constructive relationships with leadership teams
- Provide proactive coaching and advice to managers on handling workplace matters
- Identify trends and risks to improve ER responses and processes
- Support the transition to a cohesive, outcome-focused ER operating model
What We Offer
- Flexible working: Hybrid approach to support performance, with regular (quarterly) in-person collaboration events at London, Swindon, or Glasgow
- Reimbursed travel: Where required for hybrid working
- Connectivity and purpose: Office time dedicated to problem-solving, learning, and maintaining engagement
- Benefits: Nationwide’s generative working policies for a customer-centric culture
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Requirements
- A strong track record in Employee Relations, conflict resolution, or complex case management
- Expertise in conduct, performance, and workplace discipline Domain Knowledge experience
- Leadership skills to coach managers and influence senior decisions
- Ability to anticipate risks and contribute to process improvements
How to Apply
We may close the advert earlier than the advertised date if we receive a high volume of applications. Please apply as soon as possible.
(alogement of flexible working and regional office alignment is provided after successful application)
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