Sopra Steria
Senior HR MI, Systems & Analytics Analyst
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Role Overview
The Senior Systems & MI Analyst will work within a Systems and Management Information team in a fast paced and digitally driven HR Shared Service Centre. The main focus of the role is to scope, design and deliver system developments, defect management and where applicable take a lead role in the delivery of new HR systems, automation and HR technologies. In addition, the role will provide day to day system support and will play a key role in all aspects of system governance and data integrity; continually auditing and monitoring people data.
This is a customer centric role, working in partnership with a variety of customers to understand key requirements and deliverables. You’ll need to challenge where appropriate and provide recommendations and technological solutions to provide a value-added service, meeting, and exceeding customer needs and delivering services in line with KPI’s. You will work as part of a close team with other HR Analysts and become a Subject Matter Expert for systems, Data and Analytics within the HR function.
This is a hybrid variable role requiring some weekly office presence in our Newcastle Upon Tyne hub.
Key Responsibilities
- Working with key stakeholders within the business, identifying and documenting user requirements and producing the relevant specifications for enhancements, ensuring that business needs are translated accurately into system requirements
- Accountable for the design, creation and delivery of HR reports and dashboards, including providing in-depth analysis to the wider HR Function and internal key customers and stakeholders.
- Support the Head of Systems & MI to ensure processes are fit for purpose and are continually reviewed to ensure high levels of customer service is maintained and team performance and efficiency is maximised.
- Provide recommendations including in depth analysis on new reporting and dashboard requirements, enhanced system developments, software upgrades, and modifications.
- Identify opportunities that can improve efficiency of HR systems & processes. Design and deploy automation wherever possible to improve overall efficiency across the HR function.
- Resolve second tier customer queries related to HR systems and Management Information whilst meeting and exceeding customer needs and expectations within agreed SLAs.
- Lead, plan and conduct User Acceptance Testing (UAT) on system enhancements and defects, liaising with stakeholders, suppliers and developers to ensure on-time delivery and user satisfaction using the appropriate project methodologies.
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Skills and Experience Required
- Experience in leading HR programmes that are intrinsically linked to HR systems.
- Experience of coaching and mentoring end user team members in value-added service delivery, problem solving and technical solutioning.
- Provide efficiency solutions to the HR function, including automation.
- Proven track record of using strong analytical techniques and problem-solving skills.
- Experience of working on system implementations preferably in a HR context, including scoping requirements with customers and translating these into a clear, meaningful format for developers, creating and managing a test plan, carrying out testing and managing testing failures.
- System Administration experience, preferably in a HR context, including providing second line support for queries, managing more complex queries with third parties or internal IT department in accordance with agreed support SLAs, maintenance of background tables, user/ security management and governance.
- Knowledge of management reporting tools, specifically Power BI, Power Automate, Smartsheet and advanced levels of Excel.
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Flexible Working
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.
About Us
We are a purpose driven digital transformation provider, creating innovative digital solutions to help clients drive their digital transformation projects and secure tangible and sustainable benefits. We harness the power of innovation to drive positive change in both business and society, delivering sustainable growth and services which make life better, from effective frontline citizen services, to digitising financial services, utilities, and delivering smarter roads.
We place people at the heart of everything we do and are committed to working with our customers, partners and suppliers to shape a better world and add real and lasting social value to the communities in which we work.
Together we are building a better future by delivering real and lasting value.
We are just at the start of what we can achieve together. Come and join us!
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