Senior IBA Technician

Context for the Role

Client account management with responsibility for a portfolio of client IBA accounts.

Purpose of the Role

Manage a portfolio of client accounts within Mphasis across all brands. Responsibilities include investigation and allocation of cash, credit control, payments (both claims and return premiums) and the production of accurate and timely MI to support performance on the ledger portfolio.

As a senior within the department the person is also responsible for training the more junior members of staff (onshore and offshore), handling the more complex queries that arise and handle the larger and more complex accounts within the department.

Key Role Accountabilities

• Support the more junior staff members within the team, both onshore and offshore, including but not limited to training, providing guidance and giving direction.
• Ensure all debts are collected as soon as possible and all liabilities are settled within agreed credit terms.
• Ensure all cash received is matched as soon as possible.
• Ensure that all processes are being completed on a timely and accurate basis.
• Ensure accounting ledgers are maintained in an up to date and accurate manner.
• To produce accurate and timely management information on both a regular and ad hoc basis.
• Regular liaison with other departments regarding outstanding queries, particularly cash queries.
• Ensure that all outstanding cash under query with the clients/underwriters is chased on a monthly basis.
• Prepare and despatch statements of accounts in accordance with account holders’ requirements and/or when requested by divisions.
• Maintain accurate, comprehensive and up to date records, accessible to all parties that require them.
• Monitor client money payments to intermediary placing brokers.
• Notify appropriate individuals of potential bad debts at earliest possible stage and enlist assistance where appropriate.
• Undertake other duties and ad hoc tasks and projects.
• Keep suitable records of all communications sent.
• Build and manage relationships with key internal and external stakeholders to ensure the success of the project.
• Ensure compliance with appropriate group policies and procedures.
• Ensure successful completion of training and assessment exercises as assigned from the Compliance and Training Departments.