Wyre Solutions
Senior IFS Support Specialist (Africa)
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Join a Specialist IFS Managed Services Team Supporting a Major Multi-National Organisation Across Africa
About Wyre Solutions
Wyre Solutions is a specialist IFS Partner delivering managed services, project delivery and consultancy exclusively within the IFS ecosystem.
Working with organisations across multiple industries, we provide enterprise-class Application Management Services (AMS), technical consulting, Cloud upgrades and continuous improvement programmes.
As our African operations continue to grow, we are looking to strengthen our regional support capability with experienced IFS professionals who are passionate about customer service, collaboration and long-term partnership.
This is a permanent, fully remote position based in Africa.
The Opportunity
We are seeking experienced Senior IFS Support Specialists to join our growing African Managed Services team.
This role will support a complex enterprise IFS Cloud environment operating across multiple African countries and business entities, providing business-critical support to users across Finance, Supply Chain, Enterprise Asset Management, Projects, Human Capital Management and Reporting.
Working alongside our UK leadership team and international delivery centres, you will become part of a highly collaborative organisation focused on service excellence, customer engagement and continual improvement.
Key Responsibilities
- Provide Level 2 and Level 3 functional support across IFS Cloud and IFS Applications 10
- Investigate and resolve complex functional issues while maintaining agreed service levels
- Manage incidents, problems and service requests using ITIL best practice
- Support multiple business units operating across several African countries
- Work closely with business stakeholders to understand operational requirements
- Assist with minor enhancements, configuration changes and continuous improvement initiatives
- Support application upgrades, testing and release activities
- Contribute to knowledge management and service documentation
- Participate in governance reviews and continual service improvement activities
- Collaborate with UK, African and international delivery teams
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Skills & Experience
We're looking for professionals with strong experience supporting enterprise IFS environments.
Ideally you'll have experience in one or more of the following areas:
- Finance
- Supply Chain & Procurement
- Enterprise Asset Management (EAM)
- Projects
- Human Capital Management (HCM)
- Reporting & Analytics
You should also have:
- Minimum 3 years' experience supporting IFS ERP
- Strong experience with IFS Applications 10 and/or IFS Cloud
- Excellent analytical and problem-solving skills
- Experience working within an ITIL service management environment
- Strong customer engagement and communication skills
- Ability to work independently within a remote international team
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Desirable Skills
- Experience supporting geographically distributed organisations
- Experience working within Energy, Utilities, Mining, Infrastructure or other asset-intensive industries
- Exposure to multinational environments
- Experience with Power BI or enterprise reporting solutions
- French and/or Portuguese language skills would be highly advantageous.
Why Join Wyre?
You'll become part of a growing international IFS specialist with an ambitious long-term strategy across Africa.
We offer:
- Permanent employment
- Fully remote working
- Competitive salary and benefits
- Long-term career progression
- Exposure to enterprise-scale IFS Cloud environments
- Direct collaboration with experienced UK and international IFS specialists
- Opportunities to influence service improvement and customer success
- A culture where people are known, trusted and empowered rather than simply becoming another number.
Personal Attributes
We're looking for people who are:
- Customer focused
- Proactive
- Collaborative
- Adaptable
- Passionate about service excellence
- Committed to continuous improvement
- Proud of delivering high-quality support
Apply
If you're an experienced IFS professional looking to join a specialist organisation where your knowledge, ideas and contribution genuinely make a difference, we'd love to hear from you.
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