Connect Group
Senior Information Technology Engineer
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Level 2 IT Engineer
We are looking for a skilled, hands-on Level 2 IT Engineer to join an established team based in the heart of Nottingham. In this role, you will bridge the gap between core network infrastructure and luxury automated entertainment systems.
Job Responsibilities:
- Configure enterprise-grade local area networks (LANs), virtual local area networks (VLANs), secure firewalls, routers, and high-performance wireless access points designed to handle heavy media streaming and automation traffic.
- Integrate complex smart home automation, lighting control, multi-room audio, and Video-over-IP distribution systems onto the client network.
- Act as the primary escalation point (Level 2) for complex hardware, software, and networking issues, providing efficient troubleshooting both remotely and on-site.
- Oversee or assist with clean network rack layouts, structured cabling standards, hardware labeling, and the creation of accurate as-built system documentation.
- Maintain up-to-date, secure firmware across all network-connected devices, switches, routers, and control processors to safeguard against vulnerabilities.
- Work closely with project managers, field technicians, and system programmers to ensure smooth deployment phases and client handovers.
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Requirements:
- 2 to 4 years of hands-on experience in IT support, network administration, or systems integration.
- Ability to logically troubleshoot multi-vendor systems and diagnose intermittent faults under tight project schedules.
- Excellent verbal skills to clearly explain technical issues or system operations to project teams and high-end clients.
- High standards for physical cable management, documentation accuracy, and configuration cleanliness.
- Familiarity with high-bandwidth video and audio transmission over standard network infrastructure
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If you’re ready to take on this exciting challenge and join a growing service desk team in Nottingham, we’d love to hear from you!
Apply now or reach out to Harry @ ConnectGroup Recruitment to learn more about this opportunity.
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