Set2Recruit
Senior Information Technology Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: 3rd Line Solutions Engineer
Location: Preston, UK (2 days per week WFH)
Employment Type: Full Time
All applicants must have the right to work in the UK, we cannot provide sponsorship.
About the Role
Our client is a growing MSP based in Preston, providing managed IT, cloud, and security services to a wide range of clients. They are well regarded for their technical expertise, client service and collaborative team culture. 1 week per month on-call, with a £3,000 retainer plus additional payments for call-outs.
Role Overview
We are seeking an experienced 3rd Line Solutions Engineer to provide senior-level technical support to the Infrastructure & Projects team. This is a hands-on role covering advanced troubleshooting and support across Microsoft 365, Azure, virtualisation, Windows Server, networking and Intune environments.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Provide 3rd line support for escalated issues from the Infrastructure & Projects team
- Troubleshoot and maintain Azure Virtual Desktop (AVD), Microsoft 365 / Office 365 and Intune environments
- Support virtualisation platforms (VMware or Hyper-V) and Windows Server infrastructure
- Assist with networking issues including TCP/IP, DHCP, DNS, routing and firewall support
- Collaborate with the team to ensure high availability and reliability of client systems
- Document solutions and knowledge to improve operational efficiency
- Participate in day-to-day support tasks including incident resolution, system health checks and user support escalations
Essential Skills & Experience
- Proven experience in a 3rd line support role within an MSP environment
- Strong knowledge of Azure, AVD, Intune and Microsoft 365 / Office 365
- Experience with virtualisation platforms such as VMware or Hyper-V
- Hands-on experience with Windows Server environments (2012/2016/2019/2022)
- Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, routing)
- Strong problem-solving skills and ability to handle escalated technical issues
- Excellent communication skills for working with both technical and non-technical stakeholders
- Full UK driving licence
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Skills
- Microsoft certifications (AZ-104, MS-100, MS-500)
- PowerShell scripting or automation experience
- Familiarity with backup, security or monitoring tools
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location