Western Support Services Limited
Senior Information Technology Specialist
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Company Description
Western Support Services Limited is a London-based consultancy dedicated to empowering business success through expert educational and management advisory services. The organization provides tailored solutions that help businesses improve operational efficiency, strategic focus, and overall impact. Western Support Services Limited has particular expertise in supporting higher education providers to strengthen their performance and outcomes. Team members collaborate with diverse clients and stakeholders, applying specialized knowledge to deliver practical, results-driven improvements.
Role Description
The Senior Information Technology Specialist is a contract, remote role responsible for overseeing and maintaining the technology infrastructure that supports the company’s consultancy services. Day-to-day activities include:
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- Managing and monitoring networks
- Resolving technical issues
- Ensuring secure and reliable connectivity for internal teams and clients
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The role involves:
- Implementing and reviewing security measures
- Performing system upgrades
- Coordinating with vendors or service providers as needed
The specialist will:
- Provide responsive technical support
- Document solutions
- Contribute to IT process improvements to enhance service delivery
Qualifications
- Strong foundation in Information Technology, including systems administration and IT operations.
- Proficiency in Network Administration and Network Security, with experience configuring and maintaining secure network environments.
- Excellent Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues.
- Customer Service orientation, with the ability to support remote users and communicate technical information clearly.
- Experience with cloud-based tools, remote access solutions, and collaboration platforms.
- Relevant professional certifications (e.g., CompTIA Network+, Security+, CCNA, or equivalent) are highly beneficial.
- Prior experience in an IT role supporting consulting, education, or professional services organizations is an advantage.
- Ability to work independently in a remote setting, manage multiple priorities, and maintain accurate technical documentation.
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