Key Accountabilities

Server / Network Rooms

• Racking equipment & provisioning hardware as/when required (Servers, Network hardware)
• Patch panel cabling
• Client OS Encryption & Security Management (Bit locker & End point Protection)
• Active Directory Object Management
• GPO Creation and Management
• File Server & DFS Management
• Break fix of Servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (Servers and custom-built workstations)
• Liaising with OEM partners for support and tracking right through to resolution

Setup, Deployment & Support

• Configuration and deployment of OS images to Lab desktops and devices using Microsoft deployment products
• Troubleshooting performance issues on systems
• Liaising with OEM partners for support and tracking right through to resolution
• Client & Server OS Encryption & Security Management

Break Fix & Support

• Break fix of desktops, laptops, devices & peripherals
• Smart hands for central printing services
• Troubleshooting performance issues on systems (including custom-built workstations)
• Liaising with OEM partners for support and tracking right through to resolution
• Familiar with networking and all supported operating system platforms (i.e. Windows Client, Mac, Android, etc.)
• Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). You’ll surely always be on the lookout for preventative measures you can take to correct all technical problems before they happen.

Asset Tracking

• Tracking all hardware in central asset database
• Audits of all hardware & reporting
• Inventory management of onsite Infrastructure including spares
• Working with procurement leads on goods receipting & asset tagging
• Tracking Maintenance & Renewal (M&R) contracts for all hardware assets
• Software tracking in Asset DB

Networking

• Smart hands support for Lab Network infrastructure.
• 1GigE/10GigE networking knowledge, basic configuration, and administration
• Arista and Cisco experience desirable
• Infrastructure connectivity to various networks

Software

• 3rd party software, utilities, and drivers for various hardware components
• In house developed tools and application deployment as required

Virtualization

• Provisioning Virtual machines and maintaining template libraries
• Knowledge of Microsoft System Centre Virtual Manager & Hyper-V Networking

Infrastructure Maintenance

• Server and Client OS updates using Windows Update and/or WSUS
• 3rd Party application patching to an agreed patch compliance threshold
• Firmware updates

Applicable Education and Experience

• Working experience supporting customers’ PC and/or AV environments with an interest in learning more
• Degree in Computer/IT Studies or related field or at least 5 years of experience in IT implementation and maintenance
• Advanced Troubleshooting skills
• AV hardware & software applications
• PC hardware & software functions

Wipro

Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.

Benefits:

• You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business.
• Your benefits include:
  • Contributory pension of up to 5%
  • Extra holiday purchase
  • 4x life insurance policy
  • Private medical insurance (50)

Equal Opportunities:

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.