Office for National Statistics
Senior Infrastructure Engineer - User Experience & Support Services
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Senior Infrastructure Engineer - User Experience & Support Services
Senior Infrastructure Engineer – Mobile Device Management, Office for National Statistics
Locations: Newport and Titchfield (Fareham)
This role is office-based, with all working days requiring attendance at an ONS office.
About the Role
The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering economic, social, and demographic topics. From measuring economic value to tracking population demographics and inflation, ONS data drives policy and decision-making.
Our Digital Services (DS) Directorate develops and operates critical technologies that support ONS operations. With rising demand for data and statistics, Digital Services plays a key role in ensuring the organisation can meet evolving needs.
We are seeking an experienced, proactive, and enthusiastic Senior Infrastructure Engineer to take ownership of our Mobile Device Management (MDM) Service within the User Experience & Support Service Team.
Job Description
As a Senior Infrastructure Engineer, you will design, manage, and support the infrastructure services that underpin corporate device and service operations. You will focus on end-to-end lifecycle management of mobile devices and Apple MacBooks, leveraging enterprise platforms such as Intune, Jamf, Knox, and Apple Business Manager (ABM).
Your responsibilities will include:
- Ensuring the service is effective, well-governed, and aligned with user needs while delivering high-quality support.
- Maintaining robust security, compliance, and operational controls across managed devices.
- Continuously improving the user experience (UX) across all platforms and devices.
Key Responsibilities
Infrastructure Services Management
- Define, build, configure, monitor, and decommission infrastructure services (SaaS, IaaS, PaaS, and MDM solutions) to meet diverse user needs.
- Manage incidents, requests, changes, and problems with timely resolution.
- Proactively manage patching, maintenance, and upgrades minimising disruption to live services.
- Oversee configuration, availability, security, capacity, performance, and cost of supported services.
- Engage in continuous improvement, sharing best practices and collaborating to enhance team capability.
- Maximise the use of tools and automation to optimise operational efficiency.
Project & BAU Participation
- Provide technical expertise across projects and business-as-usual (BAU) activities.
- Actively participate in the Infrastructure Engineering Community of Practice, identifying and promoting best practices.
- Lead the technical response during major incidents, ensuring clear communication and resolution.
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Stakeholder & Customer Engagement
- Deliver high-quality solutions in a fast-paced environment, requiring strong stakeholder management (both internal and external).
- Display excellent communication and interpersonal skills, including handling challenging conversations.
- Influence process improvements with problem-solving and analytical skills.
Requirements
Experience & Skills
Essential Criteria
- Information Security (Working) – Apply security best practices to solutions and services.
- Ownership & Initiative – Take personal responsibility for issues until resolved or transferred.
- Troubleshooting & Problem Resolution – Diagnose and mitigate system issues effectively.
- Technical Understanding – Demonstrate a strong grasp of infrastructure concepts and their impact.
- Service Focus (Practitioner) – Align services with user needs, driving quality and efficiency improvements.
Technical Skills
- Proficiency with MDM platforms (Intune, Jamf, Knox, Apple Business Manager).
- Experience in end-to-end device lifecycle management, including deployment, security, and decommissioning.
- Knowledge of cloud-based infrastructure (SaaS, IaaS, PaaS) and associated event-based management tools.
- Understanding of incident management, configuration, and security frameworks.
Soft Skills
- Strong customer service orientation with exceptional interpersonal abilities.
- Ability to work under pressure, prioritise effectively, and manage multiple tasks.
- Leadership in stakeholder engagement, including influence and process improvement through communication.
Person Specification
Work Behaviours (Assessed in Selection)
- Changing and Improving – Drive innovation and refine processes.
- Communicating and Influencing – Navigate complex stakeholder dynamics.
- Working Together – Foster collaboration and teamwork.
Supporting Certification
- Familiarity with Civil Service Success Profiles framework ( assessed in the recruitment process).
Expected Salary & Benefits
- Salary: £44,050 (with an additional £12,761 Civil Service pension contribution).
- As part of the UK civil service, additional benefits include:
- Civil Service pension scheme.
- Workplace flexibility and professional development opportunities.
Training & Delivery
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The induction process for this role will be conducted in person.
Security & Compliance
For this role, the prior security clearance requirement is:
- Must have spent 3 consecutive years in the UK prior to applying.
Security interviews and processes will be conducted after the interview stage.
Visa Sponsorship: Not available for this role.
Selection Process
This vacancy uses Success Profiles and assesses: ✅ Behaviours ✅ Experience ✅ Technical Skills
Process Overview:
Stage 1: Application (Personal Statement Required – 1,250 words max)
- Provide evidence-based examples (using STAR technique) for all essential criteria in the Person Specification.
Stage 2: Interview (Held from 10/08/2026)
- Assesses technical skills in line with the Government Digital and Data (GDD) Capability and Pay Framework.
- Salary determination depends on capability review (interview performance).
- A reserve list may be held for 12 months.
Key Dates:
- Eligibility checks: 17/07/2026 – 24/07/2026
- Application sift: From 24/07/2026
- Interviews: From 10/08/2026
Getting the Role Done Efficiently
- Ongoing annual capability checks tied to salary adjustments.
- Development plans for evolution towards a higher capability awareness.
Inclusion & Accessibility
- Disability Confident Employer – Equal opportunities for all candidates.
- Accommodation Support: Reasonable adjustments can be requested during the recruitment process.
- Contact the recruitment team (Government-Digital-and-Data-Recruitment@ons.gov.uk) for assistance.
Contact Details
Contact Point for Applicants
📧 Email: Government-Digital-and-Data-Recruitment@ons.gov.uk 📞 Recruitment Team: Government-Digital-and-Data-Recruitment@ons.gov.uk
Summary of Additional Policies
- Working with Government Assets: Must complete baseline security standard checks.
- Security & Criminal Record Checks: Mandatory for all offers.
- Sustained Risk Policy: Updates as applicable.
- Civil Service Code & Conduct: Professional standards apply.
Important: Full terms and conditions are available upon request.
⭐ Discover the Office of National Statistics career benefits [here](links omitted).
☎ UNMATCHED – Government Digital & Data Pay Framework reflects professional development alignment.
📌 If hiring decisions change due to internal resource realignments, applications may be withdrawn.
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