Nationwide
Senior Insight Analyst
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We have an exciting opportunity for someone to join our Business Digital
Proposition & Customer Experience team, at a pivotal time for Business Banking as we continue to drive improvement, innovation and customer growth. You'll be working closely with teams across Customer Experience, Digital, Product, Technology and Operations, using customer insight, market research and competitor analysis to identify opportunities to improve customer journeys, increase digital adoption and shape future proposition development.
You'll ensure the Voice of the Customer informs strategic decision-making and investment priorities across the business.
You'll identify customer, journey and proposition gaps, assess how our offerings compare against the market, and translate insight into clear recommendations that improve customer outcomes. With a strong focus on future trends and evolving customer needs, you'll help shape the direction of our Business Banking propositions and experiences, ensuring we remain competitive, customer-focused and well positioned for future growth.
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We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you].
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Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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