Caravan and Motorhome Club
Senior Insurance Product Manager
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Senior Insurance Product Manager
Director of Insurance and Financial Services
Purpose of the Role
Bridging the gap between commercial ambition and exceptional member value. Responsible for the strategic development and delivery of product roadmaps, maximising financial returns while ensuring Consumer Duty compliance and maintaining member satisfaction.
Oversees the management of insurance products and takes ownership of the team’s collective success. Key to nurturing a high-performing, inclusive team environment, where diverse perspectives are celebrated, and every individual feels supported. Critical in building transparent and honest relationships—both internally with stakeholders and externally with partners—to integrate financial services seamlessly into all member offerings.
Key Tasks and Responsibilities
- Lead end-to-end product roadmap delivery—perform business case development, stakeholder agreement (internal and external), and ensure resource allocation aligns with member-focused goals while staying within performance targets and managing prioritisation.
- Manage and inspire the IFS Product Team—act as a mentor, fostering professional growth while ensuring efficient resource utilisation and delivering project objectives in a supportive culture.
- Drive strong supplier and partner relationships—collaborate with providers of Club-branded, co-branded, or introduced products to align on plans and ensure adherence to targets.
- Champion financial services as a Club ambassador—articulate compelling product value propositions across investors, policyholders, partners, and media while appropriately tailoring messaging.
- Strengthen cross-functional alignment—coordinate effectively between Insurance & Financial Services (IFS) and other Club operations, ensuring seamless collaboration, policy integration, and shared insights.
- Embed financial services into broader offerings—strategically integrate products into existing Club services to maximise appeal, benefits, and uptake.
- Own performance and compliance—track metrics, analyse market trends, and infrequent feedback to drive improvements while ensuring full alignment with FCA “Consumer Duty” requirements.
- Maintain proactive contract and records management—ensuring policies, documentation, and registries remain up to date through regular reviews and compliance procedures.
- Support the budget and stakeholder alignment—推动 revenue growth by working with third parties, optimising volumes, and reconciling marketing initiatives for broader financial success.
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Essential Skills & Experience
Itelligence & Insight
- A deep knowledge of financial services—including market structures, competitive landscapes, and product lifecycles.
- Strong regulatory acumen—particularly with FCA Consumer Duty, to translate complex compliance into operational action.
- Data-driven storytelling—expertise in presenting recommendations to diverse audiences, from boardrooms to media.
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Leadership & Culture
- Experience nurturing high-performing teams—inspiring psychological safety, valuing diverse perspectives, and fostering professional development.
- Driving inclusion—a track record of championing environments where everyone’s talents are recognised and celebrated.
Strategic & Commercial Focus
- Senior negotiation and influence—experience navigating internal "matrix" structures while managing third-party relationships diplomatically.
- Strategic initiative and innovation—expertise in identifying growth opportunities while adapting to organisational challenges.
Functional Expertise
- Club/community-specific understanding of The Caravan and Motorhome Club’s members, objectives, and systems.
- Tighter financial controls and partner management—ensuring third-party collaboration delivers the Clubs commercial objectives.
Commitment to Our Values
The Caravan and Motorhome Club recognises that a diverse workforce drives excellence. Applications are assessed purely on skills and experience; all applicants receive equal consideration.
Our greatest asset is our people, so we actively foster an environment where differences are valued, and every colleague feels respected and empowered by their unique contributions.
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