Boston Consulting Group
Senior IT Architect - Salesforce/CRM - London | BCG Platinion
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Senior IT Architect - Salesforce/CRM - London | BCG Platinion
Senior IT Architect (CRM & Enterprise Solutions) – BCG Platinion
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Founded in 1963, BCG is a pioneer in business strategy. Today, we help clients with total transformation, enabling organizations to grow, build competitive advantage, and drive bottom-line impact through a blend of digital and human capabilities.
Our diverse, global teams provide deep industry and functional expertise, collaborating across perspectives to spark innovation. At BCG, we deliver solutions through management consulting, technology, design, corporate ventures, and business purpose. We work in a uniquely collaborative model, generating results that allow clients to thrive.
About BCG Platinion
BCG Platinion is a global leader in digital transformation, with offices across Asia, Europe, and North & South America. We provide sustained technical solutions for clients’ most complex challenges, driving their digital journeys through:
- Architecture
- Cybersecurity
- Digital Transformation
- Enterprise Application & Risk management
We balance vision with pragmatism, transforming business strategies into leading-edge tech platforms at scale. With expertise in enterprise application consolidation and system implementation, we empower clients to go further than ever before.
Practice Area
Created in Germany (2000), BCG Platinion expanded globally, including a North American office (2014) and acquisition of MAYA Design (2017)—a Pittsburgh-based digital design and innovation lab—to strengthen capabilities in technology and design.
We enable total digital transformation through:
- Technology (ERP, cloud, AI)
- Design
- Cybersecurity
- Risk management and financial engineering
Our interdisciplinary teams—combining BCG consulting and Platinion’s technical expertise—deliver customized solutions, accelerating value through new business platforms, ERP modernization, and major system implementations.
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What You’ll Do
As a Senior IT Architect (CRM & Enterprise Solutions), you’ll:
- Advise clients on technology strategies that ensure CRM architectures are scalable, robust, and future-proof.
- Evaluate and coach client technology teams to define strategies, design solutions, and drive transformation.
- Develop and grow by tackling new and complex challenges daily.
- Lead large-scale digital transformation projects, ensuring full-system integration (ERP, data lakes, cloud infrastructure, and CI/CD frameworks).
Key Responsibilities
- Design end-to-end CRM strategies that align with enterprise goals, delivering value across:
- Marketing
- Sales
- Service
- Customer Experience (CX)
- Evaluate and integrate CRM platforms (Salesforce, Microsoft Dynamics 365, Oracle CX, etc.) based on client needs.
- Architect robust, scalable CRM solutions, seamlessly integrating with:
- ERP systems
- Data platforms (Hadoop, Snowflake, etc.)
- Analytics tools (Tableau, Power BI)
- External systems (IoT, third-party APIs)
- Lead transformational projects, ensuring quote-to-cash, lead-to-cash, and service management workflows align with digital strategies.
- Collaborate with C-level stakeholders to:
- Define CRM technology roadmaps.
- Guide build-vs-buy decisions.
- Ensure seamless system integration across functions.
You’ll thrive in a bold, collaborative team where exposure to cutting-edge challenges fuels growth.
What You’ll Bring
- 5–10 years of experience in IT architecture, with a strong focus on CRM systems.
- Expertise in CRM platforms:
- Salesforce
- SAP
- Microsoft Dynamics
- Oracle CX Cloud
- Proven track record in delivering complex CRM integrations with:
- Data Lakes
- ERP systems
- Analytics platforms
- Messaging & middleware systems (APIs, event-driven architectures)
- Experience with commerce platforms (Salesforce Commerce Cloud, Adobe Commerce) and integration tools (MuleSoft, Dell Boomi).
- Knowledge of legacy system remediation, including:
- Strangler pattern architectures
- Micro-frontends & API-led integrations
- Deep understanding of:
- Modern architecture patterns (cloud-native, microservices, serverless).
- CI/CD pipelines and automated delivery mechanisms.
- Expertise in end-to-end business processes, including:
- Lead-to-Quote
- Quote-to-Cash
- Service Management & Marketing
- An analytical mindset with exceptional problem-solving skills.
- Strong stakeholder management abilities for cross-functional teams & C-level engagements.
- Travel readiness for global client deployments.
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We’re Seeking:
- A university degree in a mathematical-scientific field, IT, or business administration, with above-average academic performance.
Why Join Us?
- Meaningful impact: Work on projects that redefine industries and transform business outcomes.
- Collaborative culture: Empowering teams with diverse perspectives to drive breakthrough solutions.
- Career growth: Exposure to cutting-edge challenges and scalable leadership opportunities.
- Global exposure: Engage with clients across North America, Europe, and Asia.
Equal Opportunity Employer
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to:
- Race, color, religion, sex (including pregnancy, sexual orientation, gender identity/expression)
- Age, national origin, disability, veteran status
- Any legally protected characteristic under local, national, or international law.
BCG is an E-Verify employer. Learn more here.
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