Lucid Support Services Ltd
Senior IT Engineer
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Senior IT Engineer
Location: Seven Oaks, Kent
Contract Duration: 6 Months+
Clearance: EDBS Check Ideal
Role Overview:
We're looking for an experienced, hands-on Senior IT Engineer who enjoys solving technical problems whilst improving the overall IT environment. You'll be equally comfortable supporting users, acting as a senior escalation point, and taking ownership of initiatives that improve the service, driving KPI’s, SLA’s and internal documentation.
What We're Looking For:
- Providing Senior 2nd Line support, confidently acting as an escalation point for complex technical issues and supporting into 3rd Line where required.
- Administering Microsoft 365, Active Directory, Windows Server and Intune, with exposure to Microsoft Entra ID considered advantageous.
- Troubleshooting and supporting networking infrastructure, including switching, VLANs and wireless connectivity.
- Working closely with third-party suppliers to coordinate escalations, manage incidents and ensure timely resolution.
- Building and maintaining technical documentation, knowledge bases and support procedures to improve consistency and knowledge sharing.
- Supporting the implementation or continual improvement of helpdesk processes, ticket management and service delivery.
- Identifying opportunities to improve infrastructure, processes and operational efficiency while maintaining a hands-on approach to day-to-day support.
- Demonstrating excellent troubleshooting, analytical and problem-solving skills, with the ability to take ownership of issues through to resolution.
- Communicating confidently with both technical and non-technical stakeholders, providing an excellent customer experience and building strong working relationships.
- Bringing a proactive, organised and collaborative approach, with a genuine desire to improve the IT environment and support the wider team.
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If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
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At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
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