Shared Services Partnership
Senior IT Infrastructure Consultant (Desktop Support)
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Senior IT Consultant – Desktop Support Team
Job Reference: HCC624322
Job Details
- Salary: £48,948–£54,423 per annum (plus £3,000 market supplement depending on experience and role fit)
- Location: Hybrid (Elizabeth II Court, Winchester)
- Hours: 37 per week
- Contract: Permanent
- Closing Date: 13 July 2026
About Hampshire County Council & IT Services
Hampshire County Council is one of the UK’s highest-performing local authorities, delivering essential public services to over one million residents. Our IT Services Team ensures the council remains empowered with secure, modern, and reliable technology solutions.
We’re seeking an experienced and motivated Senior IT Consultant to join our Desktop Support Team, where you’ll take a leadership role in shaping and supporting desktop, mobile, and enterprise infrastructure in a fast-paced, collaborative environment.
The Role
As a Senior IT Consultant, you will:
- Act as a technical subject matter expert, providing advanced 3rd-line support for complex desktop and mobile issues.
- Drive continuous improvement in device support services, including the development and implementation of cloud-based and modern endpoint management solutions.
- Shape the technical direction of the team, ensuring alignment with national standards, best practices, and evolving organisational needs.
- Collaborate with project teams, service management, and operational support to optimise service efficiency and security.
- Mentor and develop less experienced colleagues through technical guidance, knowledge sharing, and peer reviews.
This role blends technical excellence with consultancy, partnership, and leadership, offering strong career progression in an enterprise IT environment.
Key Responsibilities
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Technical & Operational
- Deliver 3rd-line technical support for desktop and mobile technologies, including troubleshooting complex incidents.
- Lead technical improvements and service development initiatives, ensuring alignment with modern workplace and cloud technologies.
- Manage and resolve high-complexity technical issues effectively.
- Provide technical consultancy to stakeholders, aligning solutions with organisational goals.
- Support the deployment of hybrid workplace solutions, including cloud-based and secure access models.
- Enforce and promote IT policies, standards, and best practices (e.g., security, automation, and compliance).
People & Collaboration
- Mentor junior staff, fostering growth through technical and professional development.
- Support collegial peer reviews and knowledge sharing across the team.
- Work closely with technical and project teams to improve service delivery and customer satisfaction.
Requirements & fit for the role
Essential Technical Experience
- Significant 3rd-line or senior technical support experience, preferably with enterprise-level desktop infrastructure and cloud management.
- Proven success in leading endpoint management, IT service improvement, and stakeholder engagement.
- Strong expertise in Microsoft Azure and Microsoft Intune, including:
- Windows Autopilot deployment and provisioning
- Device lifecycle management and optimisation
- Composition and compliance policies, plus managed threat detection
- Application packaging, deployment, and support
- Advanced PowerShell scripting for automation, operational improvements, and security hardening.
- Hands-on experience in packaging, deploying, and troubleshooting enterprise applications.
Soft Skills & Values Alignments
- Exceptional problem-solving and analytical skills, with a focus on continuous improvement.
- Passion for modern workplace technologies, including Microsoft 365, cloud integration, and cybersecurity.
- Strong communication skills, able to work effectively with both technical and non-technical audiences.
- Collaborative mindset, thriving in swift-project environments and cross-team projects.
- A commitment to workplace quality, ensuring scalable, secure, and user-friendly IT solutions.
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Why Join Hampshire County Council?
Workplace Culture & Environment
- A flexible, inclusive, and supportive workplace, where collaboration and growth are prioritised.
- Hybrid working model, empowering balance without compromising engagement.
- Opportunity to make a real impact across one of the UK’s highest-performing councils.
Holiday, Benefits & Support
- Competitive additional salary supplement (£3,000/annum) where applicable.
- Comprehensive pension scheme, health benefits, and flexi-time provisions.
- Family-friendly policies, plus interest-free travel loans and subsidised services.
- Commitment to diversity and disability confidence, fostering equal opportunity.
Next Steps
If this role is aligned with your ambitions, we’d love to hear from you. Contact details for an informal discussion: Simon Cleaver, Desktop Manager 📧 simon.cleaver@hants.gov.uk
Hampshire County Council is committed to safeguarding. Equality, diversity, and inclusion are core to our values. This role is subject to Disclosure and Barring Service (DBS) vetting, with a 3-year minimum UK residence requirement.
Please apply before 13 July 2026 via the Hampshire County Council vacancy portal.
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