World of Books
Senior IT Infrastructure Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Senior IT Infrastructure Engineer
Senior IT Infrastructure Engineer
About World of Books
We’re the world’s largest seller of pre-loved books — a certified B Corp on a mission to become the Planet’s Bookstore. Since 2002, we’ve rehomed over 100 million books, helped millions of customers read more and waste less, and built a business that proves sustainability and commercial ambition belong together.
The Role
We’re growing fast, and we need our IT infrastructure to keep pace. We’re looking for a Senior IT Infrastructure Engineer to join our team and ensure our systems are secure, stable, and built for what’s next.
Reporting to the Senior IT Manager, you’ll be the go-to expert across our infrastructure, owning 1st, 2nd, and 3rd line support, leading complex projects, and ensuring our systems perform at the level our business demands. You’ll troubleshoot advanced hardware, software, and network issues; manage our Microsoft server environments; and collaborate with the business to deliver working infrastructure solutions.
This role focuses on project leadership—scoping, planning, and delivering end-to-end, with security best practices tested throughout. It’s for someone who think ahead, documents well, and raises the bar for IT at World of Books.
Responsibilities
1. Support & Troubleshooting
- Provide expert 1st, 2nd, and 3rd line support, resolving infrastructure issues across the group promptly and to SLA.
- Support end-users with Windows laptops, desktops, mobile devices, and hardware.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
2. Systems Management
- Install, configure, and maintain Microsoft Windows servers, Microsoft 365, Active Directory, and Hyper-V environments.
- Perform system monitoring, maintenance, and performance tuning to ensure security, availability, and scalability.
3. Project Delivery
- Lead the planning, implementation, and testing of complex IT projects, including:
- Server migrations
- System upgrades
- Manage projects end-to-end while adhering to ITIL frameworks.
4. Documentation & Compliance
- Create and own technical documentation, including:
- System configurations
- Project plans
- User guides
- Procedures
- Stay updated on infrastructure and security trends, proactively recommending improvements.
Requirements & Qualifications
- Proven hands-on experience with:
- Microsoft Windows, Microsoft 365, Active Directory, and Hyper-V
- Network security concepts and protocols
- Strong track record in managing:
- 1st, 2nd, and 3rd line support, including ticket volume in a helpdesk environment
- Complex IT infrastructure projects end-to-end
- ITIL frameworks familiarity, inclusive of process adherence
- Excellent communication—translating complex technical details for non-technical stakeholders
- Self-sufficient and collaborative personality—pro-activity, initiative, and teamwork essential
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Bonus Qualifikation(es)
- Relevant certifications: Azure Administrator, MCSE, CISSP, or similar.
Why Join World of Books?
Our Mission
- A purpose-driven mission that genuinely matters (B Corp certified!).
- Sustainability at the core of every decision—because scale matters.
Our Growth
- A fast-growing yet results-focused company, where your work makes a real, visible impact.
Our Team
- A collaborative, performance-driven team that challenges standards—delivering tech that matters.
- Multi-location workforce spanning UK, US, and Hungary, with a hybrid model (minimum 2 days in the office in Goring-by-Sea, West Sussex).
Our Culture
- A culture that com přeets an essential ‘doing things right’ ethos—for customers, colleagues, and the planet.
Ready to Make an Impact?
If you’re a Senior IT Infrastructure Engineer eager for meaningful work in a business that moves fast and stands for something, World of Books wants to hear from you.
Get in touch, explore, and apply! 📖
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills