Skipton Building Society
Senior IT Operations Analyst
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In this exhilarating and operational role, you’ll get 35 hours per week, with the exciting closing date being Saturday, 11 July 2026.
🌟 Senior Operations Analyst
Hours: 35 hours per week | Closing Date: Sat, 11 Jul 2026
About the Role
We’re seeking a highly organised, adaptable, and proactive Senior Operations Analyst to support and enhance the day-to-day operations of an important Technology department.
This pivotal position ensures the department runs efficiently and smoothly, managing core operational activities, processes, and delivery. You’ll assist leadership in focusing on strategic priorities by owning the coordination, tracking, and execution of day-to-day operations.
Collaborating closely with leadership, you’ll introduce structure, clarity, and momentum to a broad range of tasks—encompassing governance tracking, operational coordination, communication, ad hoc analyses, and process improvements.
It’s a fast-paced, hands-on role that thrives on responsibility, problem-solving, and delivering high-quality results—ideal for someone who takes pride and efficiency to heart.
Responsibilities
- Support and coordinate the day-to-day operations of the department to ensure effective execution.
- Own and manage departmental governance, including tracking actions, risks, decisions, and ensuring follow-through.
- Introduce structure and organisation to improve operational processes and create clarity and consistency.
- Serve as the central point of coordination, ensuring work continues smoothly and meeting priorities align.
- Support leadership by handling the operational groundwork, allowing them to focus on strategic activities.
- Develop and deliver high-quality materials, including updates, presentations, and internal communications.
- Facilitate engagement and communication activities within the department.
- Identify opportunities to improve efficiency and effectiveness, enabling consistent high performance.
- Handle ad hoc tasks, such as data analysis, statistical problem-solving, and deriving insights, options, or recommendations.
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Requirements
Key Skills & Attributes
- Exceptional organisational skills, adept at managing multiple priorities while maintaining control and on-track progress.
- Proactive, self-motivated can-do mindset—comfortable taking responsibility and working independently on tasks.
- Strong problem-solving skills, able to interpret ambiguous or grey areas and produce structure, clarity, and quality outcomes.
- Confidence in working with data—asking the right questions, analysing information, and drawing meaningful insights without technical specialisation.
- Exceptional written and verbal communication, capable of producing clear, engaging, and structured content.
- High attention to detail and pride in delivering quality work.
Ways of Working
- Thrives on variety and relishes roles where no two tasks are the same.
- Diligently works independently, demonstrating a strong sense of ownership and accountability.
- Flexible and adaptable, with the ability to manage a range of operational and non-operational tasks.
- Collaborative, able to build strong internal relationships while working effectively across the department.
Benefits
By joining us, you’ll:
- Play a critical role in ensuring the department operates effectively day-to-day.
- Work closely with senior leadership in a trusted and high-visibility capacity.
- Gain broad exposure to operations, governance, and communications activities.
- Enjoy autonomy in shaping how work is executed and developed.
- Make a tangible positive impact by improving efficiency and streamlining department operations.
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Ideal Candidate Profile
- Takes proactive pride in ensuring seamless and smooth-running operations behind the scenes.
- Capable of taking ownership of tasks and delivering high-quality results with minimal guidance.
- Enjoys variety and tackling new challenges.
- Pairs structured thinking with a fast-paced environment.
- Highly proactive, reliable, and accountable—trusted to get things done while maximising efficiency.
- Spot opportunities for improvement and takes action to optimise processes and outcomes.
What’s In It For You
At Skipton, we are dedicated to flexibility, balance, and wellbeing. Here’s how we support you:
- Annual discretionary bonus scheme
- 25 days’ annual leave + bank holidays (rising to 30 with service)
- Holiday trading scheme
- Up to 10% employer pension contribution
- Colleague mortgage (conditions apply)
- Hybrid and Electric vehicle salary sacrifice scheme
- Private medical insurance
- 3 paid volunteer days per year
- Inclusive colleague networks including Carers and Pride Alliance
- Wellbeing benefits, including a cycle-to-work scheme and discounted gym membership
- A strong commitment to training and development to ensure growth at every stage
Get ready to step into a role that is critical to this department’s operational success—and join a culture that values your contributions, supports your growth, and invests in your wellbeing! 🚀
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