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Senior IT Services Manager, UNISON
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Senior IT Services Manager, UNISON
Technology and Project Lead role at UNISON
UNISON is Britain’s leading public sector trade union, with over 1.3 million members across the public services, private, voluntary, community sectors, and energy services. We employ 1,200 staff, including approximately 370 at our national centre in Euston, central London, with the remainder spread across 12 regions across the UK, plus operations in Northern Ireland.
About the Role
We are seeking an experienced Technology and Project Lead to drive development and implementation of change in line with UNISON’s strategic needs.
Key Responsibilities
- Operational management of UNISON’s IT infrastructure, demonstrating strong expertise in networking, cloud computing, and communications technology.
- Collaborating closely with our managed service provider and external suppliers to optimise technological support for UNISON’s operations.
- Deep understanding of the Microsoft environment, focusing on processes and workforce training to harness transformation opportunities.
- Gaining insights into trade union, not-for-profit, and values-driven organisational contexts, while balancing delivery challenges with member-centric goals.
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Project Leadership
- Interacting with non-technical departments across national office and regional locations.
- Communicating complex technical issues effectively to diverse audiences to secure buy-in for proposed solutions.
- Leading projects from inception to successful delivery, ensuring on-time completion and adherence to budgetary constraints.
Key Requirements
- Proven experience in IT infrastructure management with a focus on networking, cloud computing, and Microsoft technology.
- Strong ability to articulate technical concepts clearly to non-technical stakeholders.
- A background in project management or similar experience in driving business transformation.
- An awareness of sector-specific challenges in trade unions or not-for-profit organisations.
- Excellent stakeholder engagement and persuasion skills to champion proposals.
How to Apply
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To apply for this role, please:
- Download and complete the general application form.
- Ensure reference to the job description and person specification is made where applicable.
- Submit the form together with the Recruitment and Disability Monitoring Form via email to g.haycock@unison.co.uk.
- Subject line: Quote reference ORD/83 in the email header.
- File naming: Include your full name in the document title.
Closing Date: Completed application forms must be received no later than 5pm on Monday 13 July 2026.
Interviews: Scheduled for Wednesday 22 July 2026, at UNISON Centre, 130 Euston Road, London, NW1.
About UNISON
We are a dynamic, progressive union with a strong commitment to equality. We actively encourage applications from:
- Men and women of all ages
- Black and minority ethnic (BME) groups
- Disabled people
- LGBTQ+ individuals
Career opportunities at UNISON open doors to contribute to transforming public services for a fairer society.
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