Harris Federation
Senior IT Technician
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Job Title: Senior IT Technician
We are looking for two Senior IT Technicians to oversee IT support services and project-related activities across a number of our successful secondary academies.
Locations:
- Thames Quadrant: Bromley, Newham & Tower Hamlets, Brent, Tottenham Hale, Thamesmead - in person interviews on 22nd July
- South Quadrant: Croydon, Merton, Sutton - in person interviews 29th July.
About the Role
As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, and additional demand, ensuring the continued delivery of high-quality, ITIL-aligned IT services.
Working With Us
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
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Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.
Main Areas of Responsibility
Your responsibilities will include:
- Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary
- Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated
- Ensuring that IT support tickets are resolved within the target resolution time
- Re-routing and/or escalating IT support tickets to the appropriate team as necessary
- Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase
- Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause
- Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service
What We Are Looking For
We would like to hear from you if you have:
- Excellent spoken and written communication skills
- Self-motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
- The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving
- Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer-focused ICT support role
- Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop-related software products
- Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem-solving
- The ability to react quickly and effectively to issues and opportunities
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For a full job description and person specification, please download the Job Pack.
Important Information
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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