Famly
Senior Key Account Manager, Enterprise
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Senior Key Account Manager, Enterprise
Senior Key Account Manager
Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK enterprise accounts.
About the Role
As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership. You will take the lead on our largest and most complex partnerships, as well as mentor and support the development of other Key Account Managers (KAMs).
You are a solutions-focused, positive team player—someone who thrives in a fast-paced environment, skilfully navigating opportunities to accelerate commercial growth and deepen customer love.
You’re not just a relationship manager; you’re a driving force for team excellence and customer-centric innovation.
What You’ll Be Doing
- Lead our most complex and valuable accounts with an executive-level approach, building deep, multi-threaded relationships with senior stakeholders.
- Design and deliver long-term account strategies that drive expansion, retention, and alignment with business goals.
- Identify and execute significant upsell opportunities through deep commercial and consultative collaboration.
- Enable other KAMs by supporting onboarding, conducting peer reviews, and fostering skill development.
- Become the voice of the customer within Product, Sales, and Customer Experience (CX) teams, ensuring alignment with client needs.
- Own forecasting and portfolio reporting for leadership, providing clarity on growth, risks, and outcomes.
What You Bring
- 3+ years’ experience in a similar Key Account Management (KAM) role.
- Executive-level communication and strong interpersonal skills, with the ability to engage senior stakeholders.
- A positive, solutions-focused mindset that turns challenges into opportunities for growth.
- Proven commercial sharpness with an ability to own outcomes.
- Strategic and creative thinking that aligns customer objectives with Famly’s business goals.
- Maturity and confidence under pressure during high-stakes negotiations and escalations.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analysis to drive insights.
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What Excites You?
You thrive when you are:
- Taking the lead on our largest and most complex partnerships.
- Leading high-impact Business Reviews that foster growth and retention.
- Making a clear, measurable impact on team performance and development.
- Turning challenges into opportunities that strengthen customer happiness.
- Thinking in systems to drive future vision rather than just task completion.
- Manufacturing long-term partners who trust Famly as a strategic ally.
What Excites Us?
We look for:
- Top-tier growth and retention metrics in your portfolio (e.g., Net Revenue Retention, strategic expansion rates).
- Influence on processes, tooling, or strategy that enhances team effectiveness.
- Reliable, actionable forecasting that leadership trusts and acts upon.
- Contributions to scaling key account processes, tooling, and best practices.
- A collaborative and inclusive presence, making peers stronger through mentorship.
About Us
At Famly, we’re obsessed with shaping the future of early-years education. Our mission? To give children the best start in life by supporting the professionals who care for them every day.
It began when our co-founder, Henrik, dropped off his daughter at daycare and realised how outdated much of the industry still was — relying on pen and paper and losing touch with families in the process. Today, we’ve transformed that vision into software used by:
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- 34,000+ early-years professionals
- Hundreds of thousands of parents
Our software helps with:
- Real-time communication
- Reduced admin stresses
- Enhanced planning, pedagogy, and financial management
Ultimately, it frees up precious time for connection with children.
Why Join Famly?
🚀 Help make a true difference in the lives of children and professionals alike. 👥 Be part of a fast-growing, values-driven team—clever, kind, and supportive. 🎧 Premier equipment, from ergonomic setups to noise-cancelling headphones. 📚 Learn continuously with access to peers, mentors, coaches, and company-wide development. 🤝 Own your journey—freedom to innovate, backed by trust. 💡 Access to exceptional career opportunities and leadership development beyond KAM skills.
Ready to Apply?
We’re hiring—send your application today!
📄 What to include:
- Your CV
- A short cover letter (tell us what excites you about Famly and why you’d thrive here) or a video message (if you prefer!)
- OR skip the cover letter if you’d rather explain yourself in a video.
The Interview Process
Here’s what to expect:
- Video conversation with the People & Talent team.
- Rational thinking test.
- Chat with Kat, Head of Key Account Management.
- Case study & skills test for evaluation.
- Meet with Matt, UK General Manager.
- Reference check.
We move quickly but aim to keep it supportive and human.
Famly is commited to diversity and inclusion. We want to hear from you regardless of background because varied perspectives make us stronger.
Click to apply. We’re looking forward to hearing from you!
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