Waitrose & Partners
Senior Lead Driver Assessor
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Senior Lead Driver Assessor
Supermarket Assistant (Senior Lead Driver Assessor)
About the Role As a Supermarket Assistant (Senior Lead Driver Assessor), you'll collaborate with the wider shop team to deliver our world-class customer service. You’ll also manage the e-commerce operation across your branch and drive operational efficiency.
Application Eligibility Due to working time regulations, candidates must be 18 years or over.
Key Responsibilities
E-Commerce Operation Leadership
- Ensure the e-commerce picking process is running smoothly and efficiently.
- Identify areas for improvement and implement changes in collaboration with the management team.
- Lead team training and coaching, including:
- Assessing and maintaining high driving standards to uphold the Waitrose Brand.
- Supporting the interviewing and assessment process for new drivers to evaluate their driving competency.
- Be the ambassador of excellent customer service, setting an example for your team.
Shop Operations Support
- Stock replenishment: Keep shelves fully stocked and organised for customers.
- Online order fulfilment: Prepare deliveries for drivers to fulfil direct-to-door or Click & Collect orders.
- Waste reduction: Apply proper product due diligence and manage markdowns for dated items.
- Assist the wider shop team with:
- Checkout operations
- Processing on-demand customer orders
- Resolving Click & Collect discrepancies
- Maintain a safe, tidy, and efficient working environment by handling general shopkeeping tasks.
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Essential Requirements
- A full UK-driving licence (B/Category), manually-check-passed with no endorsements.
- Strong customer service skills aligned with our standards.
- Comfortable in leading, training, and mentoring drivers.
- Time management and strong record-keeping skills.
- Ability to work independently, be self-motivated, and adapt to change.
- No record of blameworthy collisions in the past two years.
Desirable Assets
- Previous experience in a driving role, especially with chilled vehicle knowledge.
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About The Partnership
Part of John Lewis & Partners—the largest employee-owned business in the UK—where we pride ourselves on John Lewis (Never Knowingly Undersold) and Waitrose (passionately serving food lovers).
Our Values
We’re committed to:
- Ownership culture: All staff are Partners, sharing rewards and responsibilities.
- People-first approach: Collaboration, honesty, kindness, and diversity form our foundation.
- Ownership mindset: Together, we make the Partnership belong and empower productivity.
Pre-employment Vetting
- Some roles may require a DBS or Probity check (disclosed during recruitment).
- To avoid delays, complete any necessary documentation promptly.
Application Tip: Apply early! High demand often leads to early closing.
Flexible Working: If needed, we support adaptable hours, job sharing, or shorter contracts where possible—discussions with your manager after hire can outline your preferences.
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