WPP Media
Senior Lead, GOC Talent Acquisition Operations
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WPP Media – Senior Lead, GOC Talent Acquisition Operations
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Role Summary and Impact
WPP Media is WPP’s global media collective. Our role is to ensure seamless (investment) capturing across all platforms and geographies.
Senior Lead, GOC Talent Acquisition Operations The Senior Lead in Global Operations Centres (GOC) Talent Acquisition Operations is a pivotal leadership role responsible for driving operational excellence, standardization, and efficiency across regional GOC Talent Acquisition (TA) teams. This role centralizes and elevates TA processes, technology, data, and vendor management across India, Malaysia, LATAM (Colombia & Mexico), and Poland while operating within a high-growth, client-focused environment.
This role does not hold direct line management responsibilities. Instead, it drives accountability through:
- Strategic influence
- Expert guidance
- Strong collaboration with regionals
- Change management principles
Empowers regional TA leaders and teams to achieve best-in-class results, ensuring operations are scalable, compliant, cost-effective, and consistently deliver exceptional candidate and hiring manager experiences while building diverse and inclusive teams.
Skills and Experience
Global TA Operations Strategy & Standardization
- Develop and execute global TA Operations strategy, aligned with Global TA and GOC business objectives.
- Lead standardization and optimization of:
- TA processes
- Policies
- Workflows across India, Malaysia, LATAM, Poland
- Establish and champion global best practices in:
- Sourcing
- Interviewing
- Assessment
- Offer management
- Onboarding hand-off
- Strong focus on promoting diversity, equity, and inclusion (DEI) across talent acquisition lifecycle
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Technology & Systems Optimization
- Act as the product advocate for the TA technology stack within GOC, including:
- Applicant Tracking System (ATS) Greenhouse
- Candidate Relationship Management (CRM)
- Licences
- Assessment tools
- Scheduling platforms
- Identify, evaluate, recommend, and lead implementation of new TA technologies or enhancements to existing ones.
- Optimize user experience (UX) and return on investment (ROI) of TA technologies.
- Ensure seamless integration within company tech ecosystem.
- Foster enthusiasm around automating systems and streamlining workflows.
- Optimal system utilisation, training, user support, and process audits
Data Analytics & Reporting
- Design, implement, and maintain global TA metrics, KPIs, and dashboards for GOC operations.
- Provide data-driven insights and recommendations to:
- Talent Acquisition Experts
- Regional TA leaders
- GOC leadership
- Hiring Managers (HMs)
- Client Leads
- Oversee integrity and accuracy of TA data across regions.
Vendor Management
- Manage global relationships with TA vendors (e.g., job boards, assessment providers, background check services) across GOC.
- Analyze vendor performance and ensure cost-effective utilization.
- Work closely with the Global Central Talent Operations team.
Capability Building & Enablement
- Engage, inspire, and develop Operations, Program, and Project Management specialists, and Subject Matter Experts (SMEs) across GOC TA function.
- Improve global capability, nurture culture of continuous learning, and facilitate knowledge sharing/collaboration.
- Develop and deliver training programs, workshops, and resources to:
- Upskill regional TA teams in operational excellence, system proficiency, and process adherence.
- Act as SME and trusted advisor to regional TA leads for:
- Operational challenges/opportunities
- Employer branding best practices
- Culturally resonant market-specific content
Compliance & Governance
- Ensure all GOC TA operations adhere to:
- Global & local legal requirements
- Data privacy regulations (e.g., GDPR, local equivalents)
- Internal corporate policies
- Maintain data integrity through regular audits and SOX compliance where applicable.
- Develop/maintain global operational guidelines and playbooks.
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Project Management & Change Leadership
- Lead cross-regional projects to improve TA operational efficiency/effectiveness within GOC.
- Champion change management efforts for:
- New processes, tools, strategies implementations
- Launching/system implementations requiring robust change communication.
Key Skills Required
- Exceptional strategic thinking and problem-solving.
- Strong detailed & conceptual thinking skills to analyze complex problems.
- Superior abilities in influencing, negotiating, and stakeholder management across diverse cultures.
- Excellent change management and project management capabilities.
- Highly analytical, with a data-driven approach to decision-making.
- Organized execution skills, with a keen eye for detail and creativity.
- Strategic and systems thinking, enthusiasm for automating workflows.
- Ability to navigate ambiguity in fast-changing, matrixed organizations.
Life at WPP Media & Benefits
Our passion at WPP Media stems from our belief to "Be Extraordinary" – we invest in our employees to inspire transformational creativity. This commitment empowers us to:
- Leverage the WPP Media and WPP networks to pursue passions, strengthen professional connections, and share cutting-edge insights in marketing/advertising.
- Create an inclusive environment built on trust and respect, ensuring everyone feels they belong and can progress through:
- Employee resource groups
- In-office events (team wins, thought leadership, celebrations)
- Competitive benefits package including:
- Medical, group retirement, vision & dental insurance
- Significant paid time off
- Partner discounts
- Mental health focus
- Embrace an equal opportunity, hybrid work model (4 days in office).
- Flexible accommodations and discussions encouraged during interviews.
Key Note
- This is a UK-based role requiring individuals to have the right to work in the location.
- If you require accommodations or flexibility, please discuss this during interviews.
Please review our Privacy Notice: https://www.wppmedia.com/pages/privacy-policy
For Diversity and Inclusion: While we appreciate all applicants received, only those selected for an interview will be contacted. Applications from diverse backgrounds are encouraged (#LI-Promoted).
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