The LDA
Senior Letting Manager
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ABOUT THE LAND DEVELOPMENT AGENCY
The Land Development Agency (LDA) is a commercial, semi-State body that seeks to maximise the supply of affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact. It is overseen by an independent board of directors and is funded with €5 billion of equity capital committed by the Government. It is also permitted to borrow up to €1.25bn.
The LDA has commenced construction on a number of projects on State land and has a delivery pipeline in excess of 17,000 homes. It also works in partnership with the country’s largest and most experienced homebuilders and will deliver a further 8,000 homes under the Government’s Project Tosaigh initiative. Additionally, the LDA is working on large-scale longer-term strategic areas by master-planning and bringing forward planning applications in locations such as Limerick Colbert Quarter, the Digital Hub in Dublin and Sandy Road in Galway.
Summary
We’re looking for an experienced Senior Letting & Property Manager to join Cost Rental Operations within the LDA’s Asset Management Team. This is a new role, where you will oversee a portfolio of rental properties, manage an internal team of Letting & Property Managers and external team of Letting & Property Management Agents. This role will offer the right candidate a fantastic opportunity to take their career to the next level and lead a growing and evolving team, with responsibility for a range of residential rental projects across the country. Overseeing operational aspects of the management of the Residential Cost Rental Portfolio of 2,367 units and a pipeline of almost 8,000 units.
The Senior Letting & Property Manager will be flexible, self-motivated, organised and results oriented and will have excellent relationship management skills and with an ability to communicate effectively with a variety of stakeholders. An essential factor for success in this role is that the successful candidate will have five plus years of residential letting and property operations experience. The ideal candidate should have excellent interpersonal skills and will have the necessary technical and commercial acumen to successfully rent and manage a large residential property portfolio. Candidates must also have a minimum of three plus years’ experience managing a team.
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Essential duties and responsibilities
- Management of the Letting Property Management team responsible for the operation of a portfolio of Cost Rental schemes to a best-in-class standard.
- Monitoring the performance of external letting/property management agents as per contracted terms.
- Monitor KPI performance metrics, taking corrective action where required to meet performance targets, including absorption rates, occupancy, voids and arrears.
- Oversee the operational aspects of the launch of new cost rental schemes and re-lets in accordance with the Affordable Housing Act.
- Oversee the Letting Team’s management of all aspects of rent collection, unit property management and pro-active management of associated risks by developing mitigation methodologies.
- Oversee and audit tracking of rental payments and dealing with arrears in accordance with the RTB regulations.
- Oversee rent reviews in accordance with legislation and regulations.
- Centrally monitor all RTB and legal cases, ensuring compliance.
- Oversee the handover and transition of new residential schemes from delivery to operational stage.
- Oversee all inspections (periodic and tenancy related) of properties.
- Lead planned preventative maintenance planning for residential units and create related maintenance contracts, schedules, safety files, reports and records.
- Oversee operating costs including repairs and maintenance, at scheme and portfolio level, driving both standards and value for money delivered by third party agents.
- Develop and implement management standards of the tenant relationship, ensuring queries or requests are resolved in a timely manner, including metrics and evaluation.
- Monitor and report on tenant satisfaction.
- Prepare weekly and monthly operational and KPI reports for internal meetings and periodic project reviews as required.
- Draft operational budgets and revenue forecasts for input into the annual budgeting process.
- Work with internal teams and external agents to implement a portfolio management system.
- Monitor risks, develop mitigation strategies and maintain register for internal insurance and risk management.
- Ensure portfolio and external contractors comply with applicable legislation, regulation and best practice in the delivery of their services.
- Ensure operational compliance with relevant legislation including the Affordable Housing Act, Cost Rental Regulations, Residential Tenancy Acts, Health & Safety Legislation, Fire Services Act 1981, Occupiers Liability Act 1995, Waste Management and Litter Pollution Acts and Data Protection Act.
- Monitor overall and individual performance of the Letting & Property Management team and liaise with their line manager on staff performance, operating environment and critical issues that arise.
- Manage and audit Letting and Property Management Team’s administration of paperwork and processes related to asset management and service providers.
- Collaborate with the wider LDA Asset Management Team in respect of the management and oversight of the asset portfolio.
- Other duties as may be required based on the evolving operational requirements of the LDA.
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Requirements
- A minimum of 5 years residential portfolio management experience within a similar role.
- Managed new residential schemes from launch, through lease-up to stabilisation.
- A minimum of three years managing a team of people.
- 3rd level qualification in real estate or business-related area.
- Ideally possesses a PSRA licences ‘C&D’
- Excellent relationship management skills (both internal and external)
- Strong commercial, analytical and critical thinking skills.
- Strategic knowledge of the residential real estate sector.
- Must have own car and full and a clean driving license.
Additional experience and skills required
- Ability to execute in relatively ambiguous and complex situations, prioritizing and juggling multiple actions at once, work independently, be self-motivated and action oriented.
- Exercises sound judgment, tact, diplomacy, and professionalism.
- Highly organized and detail-oriented.
- Demonstrate a positive "can-do" attitude, maintain confidentiality, and be an effective team player.
- Strong verbal and written communication skills.
- Experience of Property Management Software systems.
- Proficiency in Microsoft Office applications, particularly Microsoft Excel & Word.
To Apply
The closing date for applications is 5pm on the 23/07/26.
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