Essential Skills

• Excellent knowledge to architect and maintain enterprise Linux (RHEL/Ubuntu) environments on premise as well as cloud.
• Provide technical skills and knowledge that facilitate the security, integrity, availability, and performance of the Force’s infrastructure software.
• Provide technical skills and knowledge that facilitate the relevant incident, configuration, availability, capacity, continuity, and release management in line with the ITIL framework.
• Provide and disseminate specialist/technical advice on issues relating to the department, interpreting or assessing customer needs and exercising judgment to make decisions when solutions are not obvious.
• To represent the force at local, and regional meetings as required.
• Have regular contact with various people within the Force and externally, in order to achieve desirable outcomes.
• Provide technical assistance to projects which are complex and significant in terms of time and financial resources coordinate the provision of assigned services within the department to ensure they meet the required quality levels.
• Interpret statistical data and advise management of trends.
• Provide a breadth of technical skills to support the following areas:
  • Authentication and Directory technologies (e.g. IAM, Active Directory)
  • Application and content delivery technologies (e.g. IIS, App-V, Intune)
  • Enterprise Desktop and Mobile device configuration
  • Data Centre management (VMware, Aria)
  • Server technology (Azure Arc)
  • Storage technology (Primera)
  • Database technology (SQL, MySQL)
  • Backup/Recovery technology (Veritas)
• Champion good ideas to management;
• Promote and champion the Force’s diversity agenda.

Desirable Skills

• Technical support skills across a breadth of data centre and infrastructure technology.
• Good interpersonal skills with the ability to confidently interact and empathise with all levels of staff.
• Good presentation skills.
• Flexibility to use a variety of supporting technologies and to be innovative.
• The ability to work under pressure and be capable of balancing competing demands and priorities.
• Proven track record in understanding the need of customers/users.
• Good communication skills in order to work effectively throughout the organisation and with external contractors and suppliers.
• An understanding of the ITIL processes as they apply to the team and to the department as a whole.
• Excellent organisational skills.
• Ability to produce management reports, policy documents, and comprehensive working papers including recommendations and implementation of documents.

Important Information

Selection Process

The selection process for this role will consist of the following elements:

• Initial application
• Shortlisting
• Test
• In-person interview

Closing Date

28th August 2026 at 23:55 hours

Test/Interview Dates

Interviews will take place in October 2026

Vetting

Successful applicants will be required to pass Management Vetting and Counter Terrorism scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical

Appointment to this role will be dependent upon you successfully passing medical checks, which may include a drug and hearing test.

Hours/Location

The hours of work are 36.5hrs a week at times agreed by management. The role is hybrid working.

Contact

For further information email careers@westmidlands.police.uk

Benefits

By choosing to join West Midlands Police you will receive an enhanced benefits package including:

• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living, and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests, and flu jabs.

Privacy and Accountability

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

Disability Confident

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Diversity and Inclusion Vision

Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities.

About West Midlands Police

West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.

Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.