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Senior Loyalty Manager
Senior Loyalty Manager
easyJet and easyJet holidays are launching our first loyalty programme, and this role has been created to make sure it delivers real commercial value for the holidays business.
The Senior Loyalty Manager sits within the Commercial team at easyJet holidays, owning how the programme is integrated into the holidays proposition and trading model. This is a new space for the business, and the person in this role will define what loyalty looks like for holidays beyond the core scheme.
You will set the direction, represent holidays in Group-level decisions, and make sure the right capabilities are prioritised to drive incremental revenue and customer value.
You will be responsible for:
- Defining how the loyalty programme is embedded into the easyJet holidays customer journey and commercial strategy
- Building and maintaining a prioritised roadmap of loyalty initiatives for the holidays business, focused on a small number of high-impact opportunities
- Owning the commercial performance of loyalty, tracking incremental revenue, margin contribution, demand, conversion and customer value
- Identifying and developing loyalty use cases that go beyond the standard scheme, such as partner-funded offers, flash promotions and exclusive member incentives
- Acting as the holidays representative in Group loyalty governance, including investment decisions, feature prioritisation and roadmap sequencing
- Working cross-functionally with teams across Trading, Pricing, Marketing, CRM, Product and Finance to align activity with commercial outcomes
- Supporting the delivery of the initial programme MVP, with increasing focus on longer-term proposition design once that is in place
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What you'll bring to the team:
- A strong commercial background, with a track record of delivering measurable revenue or margin impact
- Experience in loyalty, retail, travel or a customer-facing B2C environment where you have shaped or managed a loyalty or rewards proposition
- The ability to define clear priorities and translate strategy into a focused plan with real business outcomes
- Confidence working across multiple teams and influencing decisions without having direct ownership of delivery
- Strong stakeholder management skills, including experience presenting to and working with senior leaders
- A data-driven approach, using performance insight to identify opportunities and make decisions
- Comfort with ambiguity, particularly in a build phase where the role and its remit will evolve
What’s in it for you:
In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme, 7%25 pension contribution, and private medical insurance. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.
The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.
How to apply:
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.
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At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
About easyJet holidays:
Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
#LI-MR1 #LI-HYBRID #ejholidays
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