States of Guernsey
Senior Manager, Change
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Senior Manager, Change
Skipton International
Full time Ref: 20261181
Opened: 09/07/2026
Closes: 31/07/2026
Overview
We're looking for an experienced Senior Manager, Change to join our Technology and Change leadership team at Skipton International, based in Guernsey or Jersey.
This is a senior, hands-on role with enterprise-wide accountability for the governance, prioritisation and delivery of a complex change portfolio. You will champion modern change practices, embed a proportionate change framework, and ensure initiatives deliver safely with measurable value.
Working closely with the CIO, Executive Committee and Board, you'll lead project managers, business analysts and the PMO, shaping a product-aligned, agile approach that supports the business strategy.
Strong executive presence, commercial acumen and influencing skills are essential.
Key Accountabilities
Change strategy & governance
- Define and continuously improve enterprise change frameworks, standards and governance.
- Ensure consistent, high-quality delivery with clear outcomes and benefits.
- Own portfolio budgeting, cost forecasting and benefits realisation across opex and capex.
- Ensure all material changes have robust impact assessments, readiness plans and approvals.
- Provide clear reporting on progress, risks, dependencies and critical path.
Portfolio oversight
- Oversee the end-to-end change portfolio across projects and programmes.
- Ensure prioritisation aligned to capacity, strategic value and funding.
- Identify and manage cross-programme risks, dependencies and delivery conflicts.
- Embed best practices including critical path analysis and PI planning.
- Maintain standardised portfolio reporting and demand vs capacity discipline.
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Stakeholder & leadership engagement
- Build trust, credibility and influence at all levels.
- Drive effective executive sponsorship and decision-making.
- Coach leaders to maximise adoption and value.
- Deliver high-quality ExCo and Board communications.
- Proactively address stakeholder risks impacting delivery or outcomes.
Capability building
- Establish and lead a Change community of practice and change champions.
- Build internal capability through training and coaching.
- Define quality standards and ensure proportionate change delivery.
- Manage supplier partnerships to balance capacity and specialist skills.
- Embed continuous improvement across the Change function.
Measurement & value realisation
- Ensure all initiatives have clear, measurable benefits.
- Own and track benefits realisation plans against agreed baselines.
- Monitor and explain variance between planned and realised benefits.
- Report financial, operational, risk and customer outcomes.
- Ensure strong audit and assurance outcomes.
Change delivery & execution
- Lead delivery across waterfall, agile, SAFe and hybrid models.
- Drive adoption of agile and product-centric ways of working.
- Manage resourcing against demand to inform prioritisation decisions.
- Ensure operational readiness before go-live.
- Enable smooth transition of change into BAU.
Continuous improvement & maturity
- Improve change success rates, quality, cycle time and risk outcomes.
- Champion transparency, accountability and collaboration.
- Reduce reactive and high-risk change through stronger planning and governance.
- Strengthen organisational change maturity with robust regulatory outcomes.
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Requirements
Qualifications
- Degree-educated or equivalent experience.
- Project or programme delivery qualifications (e.g. PRINCE2, MSP, APM, PMI, Scrum Master, AgilePM or equivalent).
- ITIL Foundation (desirable).
Skills
- Strong executive and Board-level stakeholder management and influencing skills.
- Deep knowledge of change methodologies (e.g. Prosci, Kotter) applied at scale.
- Strong commercial and financial acumen.
- Proven ability to build and lead high-performing change teams.
- Confident decision-maker with a curious, challenging mindset.
- Clear communicator able to simplify complex information.
Experience
- 10+ years' experience in private sector organisations, including Financial Services.
- Senior leadership of enterprise-level change portfolios.
- Track record delivering complex, high-profile change end-to-end.
- Strong understanding of operational processes, technology and business change.
- Experience delivering change from inception through adoption and benefits realisation.
Desirable
- Channel Islands Financial Services regulatory knowledge.
- Formal change management accreditation (e.g. PROSCI, APMG).
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